Janice Pigrome
Children’s of Alabama Hospital
Birmingham,AL
38
years of professional experience
Professional administrative and Healthcare professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Work History
Unit Secretary
1 Year 4 Months- Coordinated communication between medical staff and patients to enhance service delivery.
- Organized and maintained medical records using electronic health record systems for efficient access.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Patient Registration Representative
10 Years 7 Months- Explained financial responsibilities to patients as well as payment options.
- Imaged and scanned patient and registration documentation into electronic patient record via Soarian.
- Accurately inputted patient and insurance information into company's computer system using Soarian.
- Assembled patient charts based on specific departmental policies.
- Distributed informational materials and necessary forms related to patients
- Scheduled numerous appointments using computerized calendars in Epic.
- Trained new staff on registration protocols and system navigation, promoting efficiency in operations.
- Obtained payments from patients and scanned identification and insurance cards.
Insurance Claims Representative
11 Years 4 Months- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Proposed settlements for uncomplicated issues to resolve claims.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
Administrative Assistant
11 Years 8 Months- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
Billing Clerk
2 Years 11 Months- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
Education
No Degree - Business And Office Administration
Skills
Proficient in computer applications
Collaborative teamwork
Experienced with Microsoft Office applications
Effective written communication
Effective prioritization
Flexible in problem-solving
Document management
Timeline
Unit Secretary
Brookwood Baptist Medical Center
06.2025 - CurrentRead More
Patient Registration Representative
Children’s of Alabama Hospital
03.2016 - CurrentRead More
Insurance Claims Representative
BTW Insurance Company
08.2003 - 12.2014Read More
Administrative Assistant
Protective Industrial Insurance Company
12.1991 - 08.2003Read More
Billing Clerk
Alabama Gas
01.1989 - 12.1991Read More
University of Alabama At Birmingham
No Degree from Business And Office Administration
Read More