Janice Pigrome
Birmingham,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
37
37
years of professional experience
Work History
Unit Secretary
Brookwood Baptist Medical Center
Birmingham, AL
06.2025 - Current
- Maintained accurate medical records and documentation for compliance with healthcare regulations. Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information. Enhanced office productivity by handling high volume of callers per day. Facilitated communication between medical staff and patients, ensuring clear information flow.
Patient Registration Representative
Children’s Of Alabama Hospital
Birmingham, AL
03.2016 - Current
- Clarified financial responsibilities and payment options to patients. Accurately inputted patient and insurance information. Organized and structured patient charts to ensure compliance with specific departmental guidelines. Schedule numerous appointments. Obtained payments from patients and scanned identification and insurance cards.
Insurance Claims Representative
Booker T Washington Insurance Company
Birmingham, AL
08.2003 - 12.2014
- Worked productively in fast-moving work environment to process large volumes of claims. Examined reports, accounts and evidence to determine integrity and accuracy of information. interviewed policyholders to verify information and obtain additional details. Proposed settlements for uncomplicated issues to resolve claims. Processed and recorded new policies and claims. Posted payments to accounts and maintained records.
Administrative Assistant
Protective Industrial Insurance Company
Birmingham, AL
12.1991 - 08.2003
- Offered office-wide software support and training, troubleshooting issues and optimizing usage. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. Scheduled office meetings and client appointments for staff teams. Coached new employees on administrative procedures, company policies and performance standards.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel. Generated reports and typed letters in Word and prepared PowerPoint presentations. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Organized weekly staff meetings and logged minutes for corporate records.
Billing Clerk
Alabama Gas
Birmingham, AL
01.1989 - 12.1991
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
Education
No Degree - Business And Office Administration
University of Alabama At Birmingham
Birmingham, AL03-1999
Timeline
Unit Secretary
Brookwood Baptist Medical Center
06.2025 - Current
Patient Registration Representative
Children’s Of Alabama Hospital
03.2016 - Current
Insurance Claims Representative
Booker T Washington Insurance Company
08.2003 - 12.2014
Administrative Assistant
Protective Industrial Insurance Company
12.1991 - 08.2003
Billing Clerk
Alabama Gas
01.1989 - 12.1991
No Degree - Business And Office Administration
University of Alabama At Birmingham