Telma Fernandes
Kissimmee,FL
Summary
Dynamic healthcare professional with extensive experience at Clifton Nursing Rehab, excelling in patient care and medical office administration. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Skilled in HIPAA compliance and patient chart maintenance, ensuring confidentiality and efficient operations in fast-paced environments.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unit Secretary
Clifton Nursing Rehab
Somerset, MA
06.2022 - 01.2026
- Coordinated patient admissions, discharges, and transfers to ensure seamless operations.
- Managed medical records efficiently, maintaining confidentiality and compliance with regulations.
- Scheduled appointments and maintained calendars for multiple healthcare professionals.
- Assisted in inventory management of medical supplies, ensuring timely availability for patient care.
- Facilitated effective communication between patients, staff, and family members to enhance service delivery.
- Trained new administrative staff on procedures and best practices for unit operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Provided information for patient admissions and discharges to foster timely processing.
CNA
Clifton Nursing Rehab
Somerset, MA
02.2019 - 06.2022
- Provided compassionate care to residents, ensuring comfort and wellbeing.
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs and reported changes in health status to nursing staff.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Implemented infection control measures, maintaining a safe environment for residents and staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Blount Fine Foods
On Site Management
Fall River, MA
03.2015 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Employee Assistance Manager
Employment 2000
Fall River, MA
02.2012 - 02.2015
- Created and administered targeted employee assistance programs focused on enhancing mental health and support for staff.
- Developed comprehensive training modules detailing mental health resources and support services for employee education.
- Provided a safe space for confidential counseling, assisting staff in navigating personal and professional obstacles.
- Conducted trend analysis of employee concerns in collaboration with HR to inform intervention strategies.
Education
High School Diploma -
BMC
Fall River, MA04-2012
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Patient scheduling
- Medical office administration
- Nursing station operations
- Clinical support
- Patient data confidentiality
- Medical records management
- Inpatient care
- Insurance verification
- Lab test documentation
Certification
- CMAA - Certified Medical Administrative Assistant
- Licensed LPN in 6 motnhs
- CNA- Certified nurse assitant
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Unit Secretary
Clifton Nursing Rehab
06.2022 - 01.2026
CNA
Clifton Nursing Rehab
02.2019 - 06.2022
Blount Fine Foods
On Site Management
03.2015 - 01.2019
Employee Assistance Manager
Employment 2000
02.2012 - 02.2015
High School Diploma -
BMC