Janice Plowman
Wyoming
Summary
Reliable Accounts Receivable Clerk with experience in managing receivables, invoicing clients, and collecting on delinquent accounts. Strengths include maintaining accurate financial records, adhering to organizational policies, and utilizing software applications for accounting functions. Past roles highlight contributions toward improving processes to ensure timely payments, and reduce outstanding debts. Prioritizes courteous and high-quality customer service.
Overview
40
40
years of professional experience
Work History
Accounts Receivable Clerk
BAUDVILLE INC
Grand Rapids
02.2022 - 01.2025
- Responsibilities included:
- Provide consistent, professional, courteous, and high-quality customer service.
- Applied cash receipts by check, EFT, wire payment, or credit card, and performed daily bank deposits.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Submitted credits for authorization, and once approved, posted to the customer account.
- Entered notes on accounts for clear communication of any contacts.
Customer Service /Accounts Receivable
BFG/Commerce Corporation/J Mollema & Son
Grand Rapids
01.2013 - 10.2021
- Responsibilities included: taking and entering orders, getting payment for orders, resolution of any customer issues, processing credits or sending replacement product; responsible for scheduling shipments; responsible for three reports and resolving discrepancies so that invoices will process in a timely manner; applying payments received at branch and bringing to bank
- Achievement BFG Supply 2018 Customer Service Rep of the year
Accounts Receivable/ Collections
BFG/Commerce Corporation/J Mollema & Son
Grand Rapids
01.1995 - 01.2013
- Responsibilities included: cash receipts- applying payments to customer accounts, researching and resolving discrepancies, recording incoming cash for miscellaneous receipts, preparing deposit, and bringing deposit to bank; supervising the billing process, running and mailing monthly A/R statements, processing credit card transactions, assisting customers with questions on account, and initial A/R collection on A/R under 60 days
- Achievement: Commerce Corporation Star Performer Award in October 2007 in recognition of performance and contributions to the success of Commerce
Accounts Payable/Acct Receivable
BFG/Commerce Corporation/J Mollema & Son
Grand Rapids
01.1991 - 01.1995
- Responsibilities included: Processing, reconciling, and selecting invoices for payment, submitting claims for discrepancies; applying cash receipts to accounts, preparing deposit and bringing deposit to bank; processing mail received by company, resolving customer complaints and discrepancies, billing and crediting all aspects of drop shipments, and filing
Customer Service/Billing Department
BFG/Commerce Corporation/J Mollema & Son
Grand Rapids
01.1985 - 01.1991
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Daily processed all deliveries for invoicing, and ran invoices.
- Answered customer calls and took orders and answered any questions or resolved issues as needed.
Education
Bachelor of Arts - Special Education
Calvin College
Grand Rapids MI 05-1986
Skills
- Cash application
- Collections management
- Billing dispute resolution
- Payment processing
- Customer invoicing
- Account reconciliation
- Professional, courteous Customer Service
Community Service
Treasurer, TOPS 283, volunteer bookkeeper preparing monthly financial statement for Community Christian Reformed Church, 01/01/15, 12/31/23
Timeline
Accounts Receivable Clerk
BAUDVILLE INC
02.2022 - 01.2025
Customer Service /Accounts Receivable
BFG/Commerce Corporation/J Mollema & Son
01.2013 - 10.2021
Accounts Receivable/ Collections
BFG/Commerce Corporation/J Mollema & Son
01.1995 - 01.2013
Accounts Payable/Acct Receivable
BFG/Commerce Corporation/J Mollema & Son
01.1991 - 01.1995
Customer Service/Billing Department
BFG/Commerce Corporation/J Mollema & Son
01.1985 - 01.1991
Bachelor of Arts - Special Education
Calvin College
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