Janice Reed

NAF Holloman Inn

Holloman Air Force Base, NM

05.2017 - 10.2019

Welcomed guests on arrival, displaying professional and friendly approach.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Collaborated with team members to handle guest requirements from check-in through check-out.
Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Assisted in emergency situations as required while adhering strictly to safety protocols.
Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Maintained high level of professionalism and discretion when dealing with guests.

Summary