Janice Rivera
Claro PR
Chicopee,MA
Summary
Accomplished Sales Manager known for delivering measurable results through effective team management and goal alignment. Strong analytical skills applied to market trend analysis enable identification of new business opportunities.
Work History
Sales Manager
- Developed and executed sales strategies to enhance market penetration.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing teams to create promotional materials that drove customer engagement.
- Established strong relationships with clients to foster loyalty and repeat business.
- Conducted regular team meetings to align goals and share best practices among staff.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained organized inventory displays to promote product visibility.
- Responded promptly to customer inquiries, resolving issues effectively.
Cashier Assistant
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained cleanliness and organization of sales floor and pharmacy areas to promote safety and accessibility.
- Stocked shelves with medications and retail products, ensuring proper inventory levels and product rotation.
- Collaborated with team members to manage peak hours effectively, minimizing customer wait times.
- Handled returns and exchanges professionally, resolving issues to maintain customer satisfaction.
- Supported pharmacists in preparing prescriptions by verifying patient information and medication availability.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
Pharmacist Assistant
- Assisted pharmacists in medication preparation and dispensing processes.
- Maintained accurate inventory records and managed stock levels efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported prescription processing by verifying patient information for accuracy.
- Collaborated with team members to ensure compliance with safety regulations and policies.
- Educated customers on proper medication usage and potential side effects.
- Updated patient profiles in pharmacy management software for improved record-keeping.
- Participated in training sessions to enhance knowledge of pharmaceutical products and services.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
Teacher
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented classroom management strategies to enhance student behavior and engagement.
- Fostered a nurturing environment promoting social, emotional, and cognitive development in preschoolers.
- Collaborated with parents to discuss student progress and address individual needs effectively.
- Conducted ongoing assessments to monitor student growth and adapt instructional approaches accordingly.
- Organized educational activities that encouraged creativity and curiosity among young learners.
- Trained and mentored new staff on best practices in early childhood education techniques.
- Led initiatives to improve curriculum quality, aligning with developmental benchmarks and standards.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Teacher
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Revamped school's library system, making it more accessible and user-friendly for students and staff.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
Teacher
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Enhanced literacy skills with targeted reading programs.
- Led professional development workshops for peers on effective classroom management techniques.
- Increased parental involvement in students' education by organizing regular communication and events.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Promoted digital literacy by integrating technology into curriculum.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Associate of Science
BBA
High School Diploma
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Timeline
Sales Manager
Claro PR
2024 - 2026Read More
Sales Associate
Falcon Radiator Shop
2022 - 2024Read More
Cashier Assistant
El Amal Pharmacy
2020 - 2021Read More
Pharmacist Assistant
Cosma Pharmacy’s
2018 - 2019Read More
Teacher
Cokimar Pre School
2016 - 2017Read More
Teacher
Los Peques Pre School
2014 - 2015Read More
Teacher
Maggys Wonderland Pre School
2012 - 2014Read More
College Technical of San Juan
Associate of Science
Read More
UMET University
BBA
Read More
Juana Colón
High School Diploma
Read More