Janice Sipp
Executive Assistant
Rochester,NY
Summary
Dynamic Administrative Manager with a proven track record at EES Energy Services, Corp., excelling in office management and staff supervision. Expert in performance improvement and customer service management, I successfully streamlined operations, enhancing efficiency and fostering a high-performance culture, resulting in increased employee accountability and satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Manager
EES Energy Services, Corp.
06.2024 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Operations Manager
True Energy Solutions
06.2020 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Owner/Operator
Blue Jay Windows and Doors, Inc.
08.2016 - 05.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Vice President
Halcyon, Inc.
07.2015 - 08.2016
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
General Manager
BSL Direct Sales, Inc.
01.2005 - 07.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
Business Management - Business Management
Monroe 2 Orleans Boces Technical School
Spencerport06-1979
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Accounting procedures
- Customer service management
- Workflow planning
- Performance evaluations
- Performance improvement
- Hiring and training
- Process improvement
- Human resources
- Data management
- Project management
- Contract preparation
- Quickbooks
- Payroll and budgeting
- Hiring and terminations
Certification
BPI Building Analyst Certification
EPA Renovator Certification
Zig Ziglar Sales Training Certification
Sears Sales Management Certification
Window Installation Certification
Languages
Spanish
Elementary
Interests
- Web Development and Design
- Cooking
- Graphic Design
- Enjoying the art of baking and pastry-making, experimenting with recipes
Work Type
Full TimeWork Location
RemoteHybridTimeline
Administrative Manager
EES Energy Services, Corp.
06.2024 - Current
Operations Manager
True Energy Solutions
06.2020 - 10.2022
Owner/Operator
Blue Jay Windows and Doors, Inc.
08.2016 - 05.2020
Vice President
Halcyon, Inc.
07.2015 - 08.2016
General Manager
BSL Direct Sales, Inc.
01.2005 - 07.2015
Business Management - Business Management
Monroe 2 Orleans Boces Technical School
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