Janice Sloan
San Diego,CA
Summary
Dynamic Sales Professional with a proven track record at Morgan Linen Services in driving business growth through strategic CRM utilization and superior customer relationship management. Expertise in contract negotiation and communication has consistently resulted in securing valuable contracts and enhancing client loyalty. Achievements include consistently surpassing monthly sales targets, demonstrating a strong combination of hard and soft skills essential for success in fast-paced sales environments.
Overview
9
9
years of professional experience
Work History
B2B Sales
Morgan Linen services
San Diego, CA
03.2024 - Current
- Delivered comprehensive product expertise to clients during presentations.
- Generated monthly reports summarizing progress against senior management goals.
- Tracked competitor activities to maintain competitive edge.
- Maintained strong client relationships through frequent visits.
- Crafted customized service proposals for interested clients.
- Successfully executed full sales cycle, securing contracts.
Customer Service/Sales Representatvie
Spectrum
San Diego, CA
10.2020 - 03.2024
- Handled all incoming calls regarding questions and concerns about current accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer issues by identifying and addressing concerns.
- Informed clients about opportunities with new offerings they were not yet using.
- Maintained records of customer interactions and transactions.
- Surpassed monthly targets for calls handled, addresses managed and sales achieved.
Customer Service/ Sales
Ashford University
San Diego, CA
06.2016 - 03.2024
- Conducted outbound calls to prospective graduate students for an online master's degree program
- Guided prospects in selecting suitable programs based on their needs and background.
- Highlighted program advantages over competitors.
- Guided students through each step of the enrollment process.
- Acted as first point of contact to resolve issues and prevent frustration through regular bi-weekly interactions.
Education
Master of Science - Psychology/Mediation & Conflict Resolution
University of Arizona
Tucson, AZMaster of Science - Business Administration/Marketing
University of Central Florida
Orlando, FLSkills
- Business growth and retention
- CRM Software Utilization
- Customer Relationship Oversight
- Contract Negotiation Expertise
- Effective Sales Pitching
- Verbal and written communication
Timeline
B2B Sales
Morgan Linen services
03.2024 - Current
Customer Service/Sales Representatvie
Spectrum
10.2020 - 03.2024
Customer Service/ Sales
Ashford University
06.2016 - 03.2024
Master of Science - Psychology/Mediation & Conflict Resolution
University of Arizona
Master of Science - Business Administration/Marketing
University of Central Florida
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