Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Janice Meg Tate

Lancaster,KS

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Personal Care AssistantCustomer Care SpecialistAdministrative Assistant

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Lancaster, KS, USAtchison, KSLeavenworth, KS
Open to relocation: No

Salary Range

$21/hr - $1000/hr

Important To Me

Work-life balanceHealthcare benefits

Summary

Integrity-driven and ethical leader with a Bachelor's in Accounting and 15+ years of success in diverse industries. Excel in managing retail operations and providing exceptional customer service in high-volume call center settings. Mentor employees, promote teamwork, and create a positive work culture that boosts morale, performance, efficiency, and productivity. Leverage communication, interpersonal, organizational, time management, and organizational skills to excel in fast-paced settings. Proficient in Microsoft Office.

Overview

19
19
years of professional experience

Work History

Personal Care Assistant

Windsor Place At Home Care
Kansas City, KS
04.2024 - Current
  • Assisted clients with daily living activities, enhancing comfort and promoting independence.
  • Developed personalized care plans based on individual needs and preferences.
  • Provided companionship and emotional support, fostering positive relationships with clients.
  • Monitored clients' health conditions, reporting changes to healthcare professionals promptly.

Customer Care Specialist

Select Quote Insurance
Overland Park, KS
10.2020 - 03.2023
  • Greet 40+ callers daily in a high-volume inbound call center environment utilizing strong communication and interpersonal skills
  • Provide callers with a customer-centric experience, provide account management services, cross-sell/up-sell products, and ensure client satisfaction and retention
  • Research and resolve complex services using problem-solving and conflict resolution skills, and escalate issues to the appropriate department
  • Meet and exceed the company's productivity goals utilizing advanced time management abilities
  • Assisted clients in navigating insurance options to find suitable coverage solutions.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Store Manager

Cash 2 Go
Atchison, KS
07.2018 - 04.2020
  • Created strategic advertising plans to market the company's services and drive loan sales in a highly competitive industry
  • Prepared and followed best practices while making 30+ collection calls daily
  • Generated weekly and monthly reports to provide operational results, financial position, and cash flows to the organization

Employment Hiatus
04.2017 - 06.2018
  • My husband and I took a CDL class and both were licensed. Decided this was not my dream and then broke my ankle and had to heal before I could begin work again.

Store Manager

Cirilla's
Leavenworth, KS
10.2014 - 03.2017
  • Drove year-over-year sales growth by promoting a positive work environment and building strong client relationships
  • Streamlined operations and decreased payroll costs by 10% by optimizing scheduling and cross-training team members
  • Maintained a safe work environment and the store's appearance to make a positive first impression

Accounts Payable Clerk

Farmer Direct Foods
Atchison, KS
12.2013 - 09.2014
  • Tracked daily transactions and performed general accounting functions to ensure business continuity
  • Leveraged accounting skills to prepare accounts payable invoices for the company which totaled $175,000 annually
  • Performed additional administrative duties as assigned by the controller to streamline office operations

Co-Owner/Manager

Curves
Atchison, KS
01.2007 - 03.2014
  • Launched the business and used strong interpersonal, negotiation, and presentation skills to secure/retain 65 clients
  • Designed campaigns to promote the business and built an extensive referral pipeline based on providing a client-centric experience

Education

Bachelors of Arts - Accounting

Benedictine College
Atchison, KS
05.1993

Skills

  • Customer Service, Client Relationship Management, Customer Satisfaction/Retention, Retail Management, Call Center Operations, Store Management, Human Resource Management, Compensation & Benefits, Sales, Payroll, Cash Handling, Schedule Management, Accounting, Accounts Payable/Receivable, Bookkeeping, Merchandising, Payroll, Bank Reconciliation, Financial Report Writing, Cashiering Auditing, Problem-Solving, Conflict Resolution, Phone Etiquette, Communication Skills, Interpersonal Skills, Negotiations, Presentations
  • Technical Skills: Microsoft Office, QuickBooks
  • Emotional support
  • Housekeeping tasks
  • Grooming assistance
  • Compassionate caregiving
  • Client transportation

Timeline

Personal Care Assistant

Windsor Place At Home Care
04.2024 - Current

Customer Care Specialist

Select Quote Insurance
10.2020 - 03.2023

Store Manager

Cash 2 Go
07.2018 - 04.2020

Employment Hiatus
04.2017 - 06.2018

Store Manager

Cirilla's
10.2014 - 03.2017

Accounts Payable Clerk

Farmer Direct Foods
12.2013 - 09.2014

Co-Owner/Manager

Curves
01.2007 - 03.2014

Bachelors of Arts - Accounting

Benedictine College

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