Janice Via
Beckley,WV
Summary
Dynamic and dependable professional with a strong background in customer service and accounting at Chick-fil-A and the IRS. Proven ability to enhance guest experiences and ensure operational efficiency through effective communication and attention to detail. Skilled in data entry and problem-solving, consistently delivering high-quality results in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Dining Room Team Member
Chick-fil-A, Beckley Galleria
Beckley, WV
04.2024 - Current
- Maintain clean indoor and outdoor dining area, which includes cleaning tables, sweeping, mopping, and cleaning windows and glass doors
- Maintain two organized and stocked condiment tables
- Dispose of indoor and outdoor dining area trash
- Maintain clean and stocked restrooms
- Clean and replenish dining room serving trays
- Ensure satisfaction of guests and their dining experience, which includes refreshing beverages, providing requested sauces and dressings, and assisting with their order
Accounting Technician
Dept. of Treasury, Internal Revenue Services
Beckley, WV
09.2000 - 01.2020
- Receive invoices through the Invoice Processing Platform (IPP) and audit vendor invoices for accuracy according to purchase order and Government Accounting Office regulations
- Contact appropriate field office end-user to accept payment of invoices and enter the receipt and acceptance into payment system
- Process accurate and timely payment of vendor invoices in the Integrated Financial System (IFS), within the 30-day prompt payment law system
- Receive and respond to vendor, end-user, contract specialist, and management telephone and email inquiries in a prompt and professional manner
- Prepare required monthly reports for management
Secretary, Office Automation
NASA Langley Research Center
Hampton, VA
09.1982 - 08.1996
- Receive telephone calls, visitors, and mail. Forward to appropriate personnel or provide proper information and handling
- Prepare correspondence and reports in accordance with government guidelines
- Maintain office supplies
- Prepare and enter time and attendance information and reports for office personnel
- Assist with special projects such as the Small Business Innovation Research project, and the High-Speed Research project and conference held off-site
Education
Associate of Applied Science - Secretarial Science/Office Automation
Thomas Nelson Community College
Hampton, VA05-1984
Skills
- Customer service
- Dependable and reliable
- Organizational skills
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Following instructions
- Verbal and written communication
- Data entry
- Task prioritization
Timeline
Dining Room Team Member
Chick-fil-A, Beckley Galleria
04.2024 - Current
Accounting Technician
Dept. of Treasury, Internal Revenue Services
09.2000 - 01.2020
Secretary, Office Automation
NASA Langley Research Center
09.1982 - 08.1996
Associate of Applied Science - Secretarial Science/Office Automation
Thomas Nelson Community College