Riley Warren
Norfolk,VA
Summary
Driven professional with a track record of enhancing customer satisfaction. Awarded Employee of the Year in 2023, at Rita's Ice across all Virginia Beach locations. Excelled in complaint resolution and equipment operation, demonstrating a strong ability to mentor teams towards exceeding productivity targets. Skilled in fostering teamwork and collaboration, with a commitment to continuous development and workplace safety. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient Shift Lead, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Dining Room Team Member
Westminster Canterbury
2024.06 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Senior Shift Lead
Rita's Ice
2023.04 - 2024.06
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Restocked inventory and coordinated supply needs.
Warehouse Associate
Aspen + Company
2021.06 - 2023.04
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2024
Skills
- Customer Service
- Equipment Operation
- Workplace Safety
- Complaint resolution
- Money Handling
- Cleaning
- Quality Inspections
- Training and mentoring
- Calculations and Measurements
- Sales and Marketing
- Teamwork and Collaboration
- Positive Attitude
- Continuous Development
Accomplishments
Employee of the Year (2023)
Received 3 promotions within first year of employment
Timeline
Dining Room Team Member
Westminster Canterbury
2024.06 - Current
Senior Shift Lead
Rita's Ice
2023.04 - 2024.06
Warehouse Associate
Aspen + Company
2021.06 - 2023.04
High School Diploma -
Matthew Fontaine Maury High School
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