Janice Watson
Decatur,GA
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders.
Overview
31
31
years of professional experience
Work History
Accountant, Paraprofessional
Georgia Department Of Public Safety
02.2008 - 03.2020
- Processed payments and documents for for collection of citations issued
- Managed cash receipts for daily deposits
- Reconciled daily bank transactions
- Collected funds on returned checks
- Assisted customers with credit card and money transfer payments
Call Center Customer Service Representative
Georgia Department Of Driver Services
05.2002 - 02.2008
- Helped large volume of customers every day with information to obtain/reinstate drivers license
- Documented and detailed calls and complaints using call center's database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed various clerical duties by filing and faxing documents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bookkeeping Clerk
Southern Stamp & Stencil
05.1989 - 02.2002
- Prepared daily bank deposits
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and mailed account statements to vendors
- Generated invoices upon receipt of billing information and tracked collection progress.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Completed weekly check runs
Education
High School Diploma -
Hoke Smith High School
Atlanta, GA06.1978
Skills
- Bill Payment and Recordkeeping
- Collection Calls
- Customer Relations
- Office Support
- Invoice Processing
- Outbound Calling
Timeline
Accountant, Paraprofessional
Georgia Department Of Public Safety
02.2008 - 03.2020
Call Center Customer Service Representative
Georgia Department Of Driver Services
05.2002 - 02.2008
Bookkeeping Clerk
Southern Stamp & Stencil
05.1989 - 02.2002
High School Diploma -
Hoke Smith High School
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