Janice Diehl

• Enforced health and safety regulations among all employees.
• Resolved customer complaints promptly and professionally.
• Reviewed employee performance evaluations and provided feedback accordingly.
• Monitored cost-control systems to maintain budget goals.
• Go over weekly reports detailing sales, labor costs, profits and losses with the Food & Beverage Manager.
• Monthly inspections will be focused on assessing all kitchen practices, kitchen team member proficiency and morale, program (and promotional) execution, food merchandising as well as financial practices and performance.
• In addition to performing inspections, I addressed any/all questions and/or concerns of the kitchen leader and/or team members on every visit.
• Develop, document, communicate and whenever practical, implement improvement plans for opportunities identified during kitchen inspections.
• I act like a coach to kitchen staff and leaders to ensure all team members are adequately informed and trained on Company kitchen policies and procedures. Provides financial insights and best practices to improve sales and profitability to kitchen (and when applicable, store) leaders.
• Attend territory meetings and the monthly Marketing foodservice meeting to discuss and/or advise on foodservice related topics.
• Ensures that the kitchen team members and upper management obtain/maintain the National Food Service Registers Exam for foodservice certifications to be in compliance with DHEC.

I started at Food Lion as the Assistant Customer Service Manager. Approximately 6 months later I was promoted to the Customer Service Manager. In July 2014 I became a Front End Specialist and traveled to all the Food Lion locations from state to state training and coaching the staff on new equipment. In September 2015 I came back to the store as the Assistant Store Manager.

* Responsibilities included hiring,disciplinary actions, coaching, scheduling, payroll, cash control, ordering grocery truck, stocking, building displays, inventory audits and other requirements when the Store Manager was on vacation.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.

• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Composed correspondence, reports and meeting notes.
• Typed title reports
• Collected information from the county courthouse and tax collectors.
• Attended refinance closing.

I started this job when I got out of high school. My duties where answering the phone, putting appraisals together and odd jobs.