Janicia Crockett
Manor,TX
Summary
Over the past five years, I have gained experience in customer service and sales, with a diverse background in the food industry and retail. I have acquired skills ranging from greeting customers to leadership positions. Energetic Customer Service Specialist successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Goodwill
Georgetown, TX
04.2023 - 07.2023
- Established efficient workflow processes, monitored daily productivity, and provided feedback to associates, supervisors, and managers to improve efficiency and achieve new goals
- Ensured the shift was fully staffed with trained personnel based on the number of registers in operation for that particular shift
- Having the ability to identify a problem by reacting quickly and logically in order to come to a solution about the matter
- Mindset of adopting ideas and best practices from inside and outside the company
- Being able to maintain positive relationships with colleagues, customers and the vendors
- Proficiency using Microsoft programs (Word, Excel, PowerPoint)
Tool Rental Associate/Cross Trained
Home Depot
Austin, TX
10.2020 - 01.2023
- Responsible for cleaning and maintaining tools, as well as having advanced knowledge of products and tools to assist customers and explain safety regulations
- How to use the machinery safely, and making sure they are using the right tool for the right job
- Technological skills with computer softwares such as workday,pos, and microsoft ( Excel, One drive, and outlook)
- Coached and mentored a team of representatives for smooth transactions with all customers
- Also did things such as empty out change drawers every night to put all of the funding in the main fault for the evening, made future schedules as well as last minute adjustments
- Knowledge in eight different departments such as Tool rental, head cashier, plumbing, pro sales desk, customer service desk, garden, hardware and cabinets
- Prepared rental contracts by printing contracts, obtaining customer signatures, and verifying customer identification and driver's licenses
- Recognized by management for providing exceptional customer service.
Waitress/Bartender
BB's Homecooking Restaurant
02.2020 - 03.2020
- Resolved customer disputes to maintain positive relationships and increase customer base
- Learned how to properly inform a customer when they have reached their alcohol limit and who to inform if the customer becomes upset
- Handled difficult situations in a timely, effective, and respectful manner
- Planned operations to effectively meet needs while maximizing service
- Seated and served guests, took orders, and removed dinnerware with practiced pacing, customers request, and with customer consent
- Trained new servers and familiarized new employees with customer culture.
Hostess/Waitress
IHOP
06.2019 - 01.2020
- Learned how to properly greet and engage with customers and employees
- Maintained customer satisfaction by regularly checking on tables to assess food and beverage needs
- Remaining calm while dealing with difficult situations and busy days
- Followed health and safety regulations to minimize accidents, incidents, and restaurant liability
- Used cash registers and credit card machines to process customer payments
- Ensure cleanliness of dining area throughout shift
- Served guests in a fast-paced environment and managed time for an optimal experience for each guest.
Education
Diploma -
Georgetown High School
05.2020
Skills
- Staff Management
- Training and Mentoring
- Employee Motivation
- Negotiation
- Goal-Oriented
- Staff Development
- Staff Discipline
- Processes and Procedures
Certification
- BLS Provider
- American Heart Association
- Issue date 10/24/2022
Timeline
Supervisor
Goodwill
04.2023 - 07.2023
Tool Rental Associate/Cross Trained
Home Depot
10.2020 - 01.2023
Waitress/Bartender
BB's Homecooking Restaurant
02.2020 - 03.2020
Hostess/Waitress
IHOP
06.2019 - 01.2020
Diploma -
Georgetown High School