Janie A. Mejia
Kerrville,TX
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Fluent in English and Spanish.
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
27
27
years of professional experience
Work History
Administrative Assistant - Full Time (40hrs )
Dr. Michael Gnuechtel
Kerrville, TX
05.2003 - Current
- Scheduled 30+ patients daily for new office visits and procedures, ensuring clear instructions and accurate paperwork.
- Completed and maintained physician’s schedules, coordinating patients visits and medical procedures.
- Facilitated communication between physician and patient, applying strong customer service skills to improve patient experience.
- Managed incoming telephone calls and voicemails to ensure timely responses.
- Addressed patient- care related phone calls via an incoming work queue aligning with department metrics.
- Collected patient co-payments and other outstanding balances, maintaining a daily deposit as needed.
- Documented appropriate information in patient’s chart.
Medical Receptionist - Full Time ( 40hrs )
Dr. Don Murrmann
Kerrville, TX
09.2001 - 05.2023
- Welcomed patients, identified their purpose of visit, verified insurance, and directed them to services that met their specific needs.
- Managed records system through paper and electronic filing, ensuring 100% accuracy in correspondence and patient data.
- Provided translation services for Spanish- speaking patients, enhancing communication and patient satisfaction.
- Trained new staff on office procedures and administrative tasks.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to maintain an orderly front desk and reception area.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Scheduled appointments between clients and customers and internal staff members.
Medical Receptionist - Full Time ( 40hrs )
Dr. Sandra LaFon
Kerrville, TX
05.1999 - 10.2000
- Coordinated communication between healthcare providers and patients effectively.
- Handled confidential patient information with utmost discretion and professionalism.
- Processed insurance claims and verified coverage for patient services.
- Assisted in preparing medical documents for clinical staff and meetings.
- Provided excellent customer service to maintain positive relationships with patients.
- Prepared medical records for patient visits and maintained accurate filing systems.
- Scheduled appointments for patients and answered inquiries about office hours and services.
- Provided front desk support, greeting patients warmly upon arrival.
- Processed incoming and outgoing mail daily including packages from pharmacies or laboratories.
- Managed calendars, arranged meetings and scheduled travel arrangements for physicians or other healthcare providers.
- Managed physician calendar, scheduling patient appointments and procedures.
Education
El Centro Jr. College
Dallas, TXSchreiner College
Kerrville, TXCollege of the Dessert
Palm Desser, CAHigh School -
Tivy High School
Kerrville, TXSkills
- Patient scheduling
- Medical records management
- Insurance verification
- HIPAA compliance
- Communication skills
- Customer service
- Appointment coordination
- Staff training
- Front desk operations
- Multi-task management
- Appointment scheduling
- Schedule management
References
Debbie McDonald’s Supervisor (830)377-3205
Maricella Genoveci Medical Assistant (830)285-8683
Timeline
Administrative Assistant - Full Time (40hrs )
Dr. Michael Gnuechtel
05.2003 - Current
Medical Receptionist - Full Time ( 40hrs )
Dr. Don Murrmann
09.2001 - 05.2023
Medical Receptionist - Full Time ( 40hrs )
Dr. Sandra LaFon
05.1999 - 10.2000
El Centro Jr. College
Schreiner College
College of the Dessert
High School -
Tivy High School