Janie Cantu
Lakewood,WA
Summary
I'm very passionate about helping and advocating for people in need. Becuse I have alwas loveed to help people and the feeling it brings me. lots fullfelment and joy to my every day life . Skilled Call Diversion Specialist focused on maximizing caller success through effective use of amostional , [Skill] and [Skill] abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Diversion Specialist
Crisis Connections, Crisis Clinic
06.2024 - Current
- Respond to calls to provide emotional support, risk assessment, crisis intervention, and support referrals to contacts in a consistent and non-judgmental manner
- Provide contacts with risk reduction and safety/action planning
- Alerts 911 Call Diversion Clinician immediately to contact content involving possible danger to the identified client or to other people
- (Including suicide, homicide, child/elderly abuse, and other violent threats or ideation.)
- Triage 911 contacts for referral to appropriate crisis response system partners for higher level of intervention as needed.
HARPS Peer Counselor
Olympic Health and Recovery Services
04.2021 - 05.2024
- Provide peer counseling and support with an emphasis on enhancing access to and retention in permanent supportive housing
- Managed and handled monetary accounts to pay rent and purchase household items
- Collaborated with landlords and other partner agencies (shelters, treatment centers, etc)
- Researches and coordinates availability of community resources to provide support and encouragement towards a path of recovery
- Transport clients to and from agencies for resources as needed
- Advocated and used as a reference for clients when needed
Outreach Worker/Case Manager
Comprehensive Life
09.2018 - 10.2020
- Case manage people experiencing homelessness with housing resources, such as transitional housing, sober housing, and shelters
- As well as detox facilities, mental health counseling, employment, and healthcare services
- Transport clients to and from agencies for resources as needed
- Aide clients with identification such as State I.D’s, drivers license, birth certificate, and Social
- Security card.
Education
Bachelor's degree - Psychology
Trine University
2026
Skills
- Customer Relations
- First Aid/CPR
- Critical Thinking
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Active Listening
Certification
CPR/First Aid
HIPAA trained
Certified Peer Specialist
Timeline
Call Diversion Specialist
Crisis Connections, Crisis Clinic
06.2024 - Current
HARPS Peer Counselor
Olympic Health and Recovery Services
04.2021 - 05.2024
Outreach Worker/Case Manager
Comprehensive Life
09.2018 - 10.2020
Bachelor's degree - Psychology
Trine University
CPR/First Aid
HIPAA trained
Certified Peer Specialist
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