Anna Livingston
988 Crisis Intervention Specialist
Seattle,WA
Summary
As a Crisis Specialist with a background in addiction counseling, I provide empathetic support to individuals in high-pressure situations. I conduct trauma-informed crisis assessments and implement evidence-based interventions to address unique needs. Skilled in effective de-escalation, I handle high-acuity situations with a non-judgmental approach and have a strong understanding of local behavioral health resources to promote stability.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
988 Crisis Specialist
Crisis Connections
03.2024 - Current
- Address caller's crises by evaluating risks, developing collaborative safety plans, and fostering hope
- Maintain accurate records and documentation in compliance with HIPPA and company policy
- Conducted follow-up communications for text, chat, and call teams and managed a three-month backlog
- Guided new peer specialists in understanding the necessary follow-up processes, in addition to my call specialist responsibilities
Crisis Line Volunteer
Crisis Connections
06.2023 - 03.2024
- Completed crisis intervention certification, enhancing active listening skills and de-escalation
- Maintain Up-to-Date knowledge of services and resources in CLE to assist callers in accessing necessary support
Patient Access Specialist
Navos
09.2022 - 05.2023
- Communicated effectively between departments, physicians, nurses, and other staff members.
- Assisted diverse cliental, built rapport, established trust, and long-term relationships, achieving higher client satisfaction.
- Efficiently reviewed and reconciled DAR reports to ensure accuracy and completeness for all appointments.
Education
AAS - Addiction Counseling
Highline College
Skills
Active Listening
Certification
Substance Use Disorder Professional Trainee (SUDPT) - WA DOH
Timeline
Applied Suicide Intervention Skills Training Certificate (ASIST)- LivingWorks Education.
07-2025
Substance Use Disorder Professional Trainee (SUDPT) - WA DOH
06-2025
Agency Affiliated Counselor (AAC) - WA DOH
12-2024
First Aid Certification - American Red Cross.
08-2024
988 Crisis Specialist
Crisis Connections
03.2024 - Current
Crisis Line Volunteer
Crisis Connections
06.2023 - 03.2024
Patient Access Specialist
Navos
09.2022 - 05.2023
AAS - Addiction Counseling
Highline College
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