Shae Choate

Providing immediate support to individuals experiencing mental health crises, suicidal ideation, substance use concerns, or emotional distress. Specialists are also responsible for responding to calls, texts or chats through the 988 Lifeline, offering compassionate listening, de-escalation, risk assessment and safety planning. Connecting callers with local resources, collaborating with clinical staff as needed, and ensuring accurate documentation of each interaction.

• Lead Apparel/Accessories team
• Prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom

• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Managed Software databases converting complex data into easy-to- interpret data
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Reduced risks and emergency response issues by observing public safety field units
• Routed calls to police, fire and ambulance service to meet individual call needs
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
• Read system maps and caller information, and documented all details in system
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Answered calls from automatic routing system and took basic information from callers
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.