BRIANNA ASKEW
Summary
I am dedicated to be apart of something that makes a difference. To be the support that at some point in our lives we all desperately need. To also be apart of a team, as I am honest, and eager. Ready to use my skills to support and help those around me. Positive and upbeat with a superior work ethic. Fast learner and able to multitask. Possesses a high degree of personal integrity. Always holds and engages in a professional courteous manner with all. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Colorado Crisis Line 988
Rocky Mountain Crisis Partners
03.2024 - 09.2024
- Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
- Documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
- Managed high-stress calls effectively, utilizing active listening and problem-solving skills.
- Improved overall efficacy of the crisis line service through regular evaluation of protocols, procedures, and resources available to callers.
- Handled high call volumes calmly and efficiently, balancing empathy with time management skills.
- Ensured confidentiality of caller information by adhering to strict privacy policies and procedures.
- Established trust with diverse caller populations by demonstrating cultural sensitivity and inclusivity during all interactions.
- Improved caller experience by providing empathetic listening and support during crisis situations.
- Provided appropriate referrals to community-based resources for callers seeking additional support or services.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Emergency Services Dispatcher
El Paso County Sheriffs Office
08.2022 - 01.2024
- Answering 911 calls, conducting appropriate lifesaving instructions and officer safety questions
- Providing proper instructions based on the call and updating responding units
- Documenting all information
- Adding medical to necessary calls
- Answering non emergent calls and assisting the public
- Dispatched high priority calls to law enforcement and dispatched all fire and medical calls to fire agencies
- Dispatched for 8 different law enforcement agencies, and 22 fire agencies
- Worked on 8 monitors, multitasking, and was responsible for finding locations, addresses and calming callers down during their most traumatic situations
- Confirmed warrants, missing people, runaways and had access to NCIC
- Responsible for entering missing children, missing people and running people through records check, license plates and vins
- Sending probation/ parole/ sex offender notifications
- Had access to looking up phone numbers, finding addresses, and working with little information
- Using critical thinking during high stress calls and environments to make sure locations were found and help was sent
- Without being delayed
- CPR certified, critical training, and EMD (Emergency Medical Dispatching) certified
Direct Care Counselor
The Place
01.2022 - 07.2022
- Tracked resident behaviors and daily activities using Locator sheets and Microsoft
- Prepared nutritious meals and snacks to meet individual requirements
- Oversaw appointment schedules and transportation
- Helped patients perform daily living tasks
- Prepared patients for self-management and decision-making responsibilities
- Connected individuals with relevant community resources and coordinated referrals
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Organized and dispensed medications on schedule
Manager/Fitness Coach
Koko Fit Club
06.2019 - 05.2020
- Worked with clients to set goals and track individual fitness progress and changes
- Provided thorough instruction on safe and correct equipment use
- Promoted member loyalty and engagement with friendly and open style
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices
- Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries
- Built strong client base by custom designing exercise, nutrition and strength and conditioning programs to promote weight reduction and help each person adopt healthier lifestyle
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being
- Managed exercise and classroom areas with close observation of member behaviors
- Encouraged members to continue attending group fitness classes
- Designed personal training programs that addressed specific injuries and health problems
- Implemented strategies to improve organizational workflows, training and class schedules and increase marketing reach
- Delivered new client assessment process and body fat composition testing
Guest Service Agent
Bayside Resort Hotel
04.2016 - 01.2019
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Corrected guest issues promptly with knowledgeable and friendly service
- Managed customer complaints and rectified issues to complete satisfaction
- Responded to guests, including email, telephone and in-person inquiries
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Greeted arriving guests to aid and facilitate check-ins
- Welcomed large volume of guests and improved overall customer service
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Investigated guest complaints and utilized critical thinking to foster expedient resolution
- Assisted guests in answering questions and completing check-in and check-out processes
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Checked members and guests in promptly for appointments
- Shared key hotel information to guests and provided details about pool and restaurants
- Conducted transactions, confirming patient information and processing according to standard protocol
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety
- Answered guest inquiries regarding hotel offerings and services
- Created and optimized employee schedules for shift coverage
Matron
The Yarmouth Police Department
01.2017 - 06.2018
- Started off as an intern for The Yarmouth Police Department- worked closely with Nicole as well as Chief Fredrickson, and Deputy Chief Xhiarios
- Started with filing LOD Officer injuries, working on the database, then to observing and working with dispatch
- Jumped to working with Detectives and going on ride along, to contributing to SWAT Training exercises as an active shooter role play
- Matron duties included but not limited to monitoring prisoners in holding cells including male, female, and juveniles
- Assisted Police Officers in searches of female prisoners if not female officer was available
- Responsibility to check on prisoners every 30 minutes unless a Q5(suicidal) then they were checked every 15 minutes
- Responsibility of communicating and needs or questions of the prisoners to the SGT on duty for the shift
- Conducted pat downs on females and juveniles
- Responsible for keeping log on every prisoner during the shift and printing the log and reporting to the SGT on duty to hand over the report
Education
Some College (No Degree) - Criminal Justice, Science
Cape Cod Community College
West Barnstable, MAHigh School Diploma -
Dennis-Yarmouth Regional High School
South Yarmouth, MA05.2015
Skills
- Medication Management
- Skill-Building Exercises
- Safety Awareness
- Trauma Informed Care
- Work Ethic
- Training & Development
- Reliable and Trustworthy
- Organizational Skills
- Conflict Resolution
- Active Listening
- Fast Typing
- Fast paced
- Critical Thinking
- Team Management
- Computer Skills
- Working Collaboratively
- Team Building
- Friendly, Positive Attitude
- People Skills
- Problem Resolution
- Microsoft Office
- Community Outreach
- Multi-tasking
- Conflict de-escalation
- Compassionate support
- Client confidentiality
- Safety planning
- Boundary setting
Certification
- Completion of Mandated Reporter training, 2022 & 2024
- CPR Certified, 2022
- First Aid Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
Timeline
Colorado Crisis Line 988
Rocky Mountain Crisis Partners
03.2024 - 09.2024
Emergency Services Dispatcher
El Paso County Sheriffs Office
08.2022 - 01.2024
Direct Care Counselor
The Place
01.2022 - 07.2022
Manager/Fitness Coach
Koko Fit Club
06.2019 - 05.2020
Matron
The Yarmouth Police Department
01.2017 - 06.2018
Guest Service Agent
Bayside Resort Hotel
04.2016 - 01.2019
High School Diploma -
Dennis-Yarmouth Regional High School
- Completion of Mandated Reporter training, 2022 & 2024
- CPR Certified, 2022
- First Aid Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
Some College (No Degree) - Criminal Justice, Science
Cape Cod Community College
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