Lucas McKinon
Colorado Springs,CO
Summary
Current employee at Rocky Mountain Crisis Partners with a year of experience as a Follow-Up Specialist. Is designated as a Veteran Specialist, who is able to assist military veterans that access crisis services. Has received exemplary marks on employee reviews with no disciplinary actions taken against them. Has shown to be able to effectively assess risks of suicide, substance use, and violence. Has worked with minors, young adults, and seniors. Has excellent clinical judgement and customer service skills to assess needs of callers accessing crisis services. Is friendly with fellow teammates and customers.
For approximately three months, was selected to an interim lead position with in the Follow-Up department. As a lead, demonstrated great communication to effectively and quickly make decisions and support other members of various departments.
Corporal (E-4) with the United States Army, served 5 years as a Unmanned Aircraft Systems Operator. Trained in Oklahoma, Arizona, and Colorado.
As an UAS Operator of the RQ-7B Unmanned Aerial Vehicle, was able to conduct dozens of trainings and missions. Experience with high-stress, fast-pace and difficult working conditions. Worked well under high pressure environments.
Served as a Non-Commissioned Officer with a spotless record within the United States Army. With experience in leading as well as following orders. A team-player that is willing to put in extra effort to ensure company goals are achieved.
Flexible hard worker ready to learn and contribute to team success. Not afraid to make mistakes, and quick to learn and is able to work pass mistakes.
Overview
13
13
years of professional experience
Work History
Follow-Up Crisis Specialist II (Lead)
Rocky Mountain Crisis Partners
Denver , CO
2022.04 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collected relevant information from callers to determine support needs and evaluate risk of harm.
- Ensured seamless coordination between law enforcement and relevant parties by promptly reporting any threats of self-harm or harm to authorities.
- Triaged crisis line callers with established screening and assessment techniques.
- Connected patients to trained workers to handle advanced mental health issues.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Educated family members and helped each support clients by improving coping techniques.
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality and conformance.
- Complied with company policies, objectives and communication goals.
- Reviewed documents for accuracy prior to submission or publication.
- Gained promotion to Follow-Up Crisis Specialist II after successful tenure as a Follow-Up Specialist.
- Contributed to the smooth running of floor operations.
- Managed crisis, follow up, and mobile crisis dispatch effectively.
UAS Operator
U.S. Army Active Duty
Colorado Springs , CO
2013.04 - 2018.02
- Directed placement of material handling equipment to accomplish cargo loading and off-loading operations.
- Oversaw flight and ground training, internal and external cargo movement, medical evacuations and passenger transport.
- Planned and carried out installation operations for field communications equipment.
- Improved behavior by enforcing consistent rules and implementing disciplinary measures.
- Managed unit documentation according to strict Army standards.
- Maintained total accountability over $100,000 in equipment with no losses.
- Conducted training to improve troops' abilities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked extensively with Microsoft Office Programs: Word, Excel, Powerpoint.
- Managed vacation leave with other soldiers. Finding reasonable times for leave.
- Experience in managing and training soldiers.
Vision Center Associate
Walmart
Ausitn , TX
2011.09 - 2013.02
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Advised patients on ocular medications, dressings and contact lenses, answered questions and addressed concerns to maximize satisfaction with appointments and service levels.
- Optimized operations by understanding, following and enforcing OSHA regulations.
- 2 years of customer service experience.
Education
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO06.2021
Skills
- Event sequencing
- Reviewing records
- Managing safety gear
- Coordinating training
- Storage procedures
- Report writing
- Personnel mentoring
- MS Office
- Multitasking
- Time management
- Team management
- Troubleshooting
- Supervision
- Basic math
- Friendly, positive attitude
- Teambuilding
- Critical thinking
- Collaboration
- Conducting risk assessments
- Clerical
- Schedule coordination
- People skills
- Decision-making
- Conflict resolution
- Training & Development
- Documentation skills
Timeline
Follow-Up Crisis Specialist II (Lead)
Rocky Mountain Crisis Partners
2022.04 - Current
UAS Operator
U.S. Army Active Duty
2013.04 - 2018.02
Vision Center Associate
Walmart
2011.09 - 2013.02
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
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