Veronica Ugarte
West Palm Beach,FL
Summary
Caring mental health professional offering background in social work. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs.
Overview
4
4
years of professional experience
Work History
OES Specialist
Rocky Mountain Crisis Partners
Denver , CO
08.2023 - Current
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Collected and documented information from clients about concerns and available contextual details.
- Offered counseling and stabilization support to reintroduce calm in crisis situations through text.
- Compiled community resources to assist patients with mental health or substance abuse recovery.
Crisis Intervention Specialist
Lines For Life
Beaver , OR
04.2023 - 07.2023
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Collected and documented information from clients about concerns and available contextual details.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
Inside Property Adjuster
Allstate Insurance Co
Northbrook , IL
09.2021 - 03.2023
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Mobile Crisis Counselor
South County Mental Health Center
Delray Beach , Fl
04.2021 - 03.2022
- Provide crisis intervention to individuals located in the community
- Assess all individuals requesting emergency services
- Respond to crisis situations, conduct risk assessments, and complete safety planning with individuals in crisis
- Provide in-home services, therapeutic services with an interview approach
- Have the knowledge and ability to interpret Baker and Marchman acts
- Maintain record and/or log of all mobile crisis assessments and community contracts by phone and face to face interactions
- BSW Intern ( Crisis Helpline Counselor)BSW Intern ( Crisis Helpline Counselor)BSW Intern ( Crisis Helpline Counselor)BSW Intern ( Crisis Helpline Counselor)
BSW Intern
211 Palm Beach
Lantana , Fl
05.2021 - 08.2021
- Answer suicide prevention line calls and provide suicide/crisis de-escalation and support
- Provide information and referral
- Performing safety assessments and providing supportive listening
- Maintained thorough case history records and wrote detailed reports.
Auto Claims Adjuster
Progressive Insurance
West Palm Beach , FL
01.2020 - 04.2021
- Presented claims to insurance companies.
- Communicate with multiple team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Take outside phone calls and help direct those customers to the correct department.
- Researched and verified insurance policy coverage.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
Education
Bachelor of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL08.2021
Master of Social Work -
Florida State University
Tallahassee, FLSkills
- Property and Casualty Adjuster License
- Safety Planning
- Inbound Call Management
- Tracking Client Progress
- Psychiatric and Mental Health Care
- First Aid/CPR
- Clinical Documentation
- Good Work Ethic
Timeline
OES Specialist
Rocky Mountain Crisis Partners
08.2023 - Current
Crisis Intervention Specialist
Lines For Life
04.2023 - 07.2023
Inside Property Adjuster
Allstate Insurance Co
09.2021 - 03.2023
BSW Intern
211 Palm Beach
05.2021 - 08.2021
Mobile Crisis Counselor
South County Mental Health Center
04.2021 - 03.2022
Auto Claims Adjuster
Progressive Insurance
01.2020 - 04.2021
Bachelor of Social Work - Social Work
Florida Atlantic University
Master of Social Work -
Florida State University
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