JANIE cooley
Menifee,CA
Summary
Accomplished General Merchandise and Floral Manager at Albertsons, adept in operational efficiency and customer service. Spearheaded initiatives that enhanced productivity and sales, including innovative staff scheduling and promotional strategies. Excelled in merchandise presentation and seasonal planning, significantly contributing to store experience. Skilled in inventory management, I led teams to exceed performance targets through strategic planning and effective training.
Overview
28
28
years of professional experience
Work History
General Merchandise Manager/Floral Manager
Albertsons
La Mesa, CA/ Murrieta CA / Sun City CA
10.1998 - 06.2016
- Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
- Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Supervised 3 employees in floral department.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
Front End Operations Manager
Super Saver Foods
Lemon Grove, CA
08.1997 - 10.1998
- Collaborated with store management to develop successful sales strategies and promotional events.
- Increased transaction accuracy by implementing thorough cashier training initiatives.
- Managed a team of cashiers, ensuring smooth workflow and optimal performance.
- Monitored employee performance, providing constructive feedback and coaching when necessary.
- Assisted in recruiting, hiring and training of team members.
Night Crew Manager /Front End Operations Manager
Mega Foods
Santee, CA
06.1992 - 10.1994
- Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Assisted upper management with budget planning and cost control measures for effective resource allocation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted in recruiting, hiring and training of team members.
Cashier
Big Bear Market
La Mesa, CA
10.1988 - 06.1992
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Valhalla High School
El Cajon, CA05.1991
Skills
- Service Improvements
- Product Assortment
- Operational Efficiency
- Inventory Management
- Merchandise presentation
- Seasonal Planning
- Customer Service
Timeline
General Merchandise Manager/Floral Manager
Albertsons
10.1998 - 06.2016
Front End Operations Manager
Super Saver Foods
08.1997 - 10.1998
Night Crew Manager /Front End Operations Manager
Mega Foods
06.1992 - 10.1994
Cashier
Big Bear Market
10.1988 - 06.1992
High School Diploma -
Valhalla High School