Janie Hawkins
Browns Summit,NC
Summary
Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative
Crawlspace Rehab
Burlington , NC
09.2024 - Current
- Managed accounts by providing solutions that best fit the customer's needs such as gutter system replacements, crawlspace encapsulation and under ground drainage systems.
- Developed and maintained relationships with clients to ensure repeat business.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
Operations Manager
JPN Investments
Greensboro, NC
02.2016 - Current
- Delivered positive customer experiences by implementing effective quality and effective customer service tactics/practices.
- Recruited, hired, and trained team members on equipment, POS software, customer relations, and customer service.
- Delegated work to staff by setting priorities and sales goals.
- Mapped and planned operations of large corporate catering events for customer base of over 1,000 meals daily.
- Provided budgets and employee scheduling.
- Developed and implemented new operational procedures to ensure consistent and quality products/experiences for the customer.
- Managed Social Media marketing by creating daily content and engagement.
- Managed, analyzed and ordered inventory.
- Established effective and efficient relationships with product vendors.
- Guided employees on understanding and meeting customers needs and wants.
- Measured and reviewed employees performance and provided proper training for employee development.
Substitute Teacher
Cornerstone Charter Academy
Greensboro, NC
08.2023 - 05.2024
- Assisted with classroom management issues when needed.
- Maintained accurate records of student performance, attendance, and behavior.
- Collaborated with other teachers to ensure student success.
- Graded student assignments and exams and discussed results.
- Attended training and workshops to improve teaching skills.
- Supported special needs students by providing individual instruction as needed.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Tutored students individually and in small groups to help with difficult subjects.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
Education
Associate of Arts -
Rockingham Community College
Reidsville 05.2021
Sociology - Elementary Education
UNCG
GreensboroSkills
- Training Methods
- Program Optimization
- Leadership Training
- Strategic Thinker
Timeline
Outside Sales Representative
Crawlspace Rehab
09.2024 - Current
Substitute Teacher
Cornerstone Charter Academy
08.2023 - 05.2024
Operations Manager
JPN Investments
02.2016 - Current
Associate of Arts -
Rockingham Community College
Sociology - Elementary Education
UNCG