Janie Hernandez
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
14
14
years of professional experience
Work History
Outreach and Enrollment Coordinator
Amistad Community Health Center
2016.10 - Current
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
- Served as a liaison between applicants, admissions staff, financial aid representatives, and academic advisors for seamless registration experience.
- Created and followed call scripts and flows to maximize effectiveness.
- Met or exceeded enrollment and retention goals consistently.
- Reached out to applicants via calls, texts, emails.
- Assisted in the development of marketing materials for outreach events, effectively promoting educational programs to potential enrollees.
- Managed enrollment data, ensuring accurate record-keeping and timely reporting for internal and external stakeholders.
- Updated, entered, and reviewed patient data.
- Help patients apply through our community Partner program through HHS and helped navigate patients to enroll into marketplace plans.
Patient Access Coordinator
Amistad Community Health Center
2016.10 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Supported revenue cycle management efforts through precise coding of services rendered for proper reimbursement from insurers.
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Drove operational improvements which resulted in savings and improved profit margins.
Eyewear Consultant
Pro Optical
2015.03 - 2016.10
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
- Resolved billing issues promptly and professionally, maintaining positive relationships with both clients and insurance providers.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
- Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Streamlined store processes by implementing an efficient filing system for client records, reducing time spent searching for files during appointments.
- Maintained a clean and orderly work environment that promoted professionalism and efficiency.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
General Manager of Operations
Check N Go
2010.02 - 2014.03
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
Education
High School Diploma -
Gregory-Portland High School
Portland, TX05.1992
Skills
- Team leadership skills
- Leading teams
- Strong Organization
- Maintaining confidentiality
- Exceptional communication
- Policy understanding
- Scheduling appointments
- Confidentiality understanding
- Cross-Functional Teamwork
- Reporting Tools
- Running reports
- Coordinating applications
- Enrollment requirements
Languages
Spanish
Native or Bilingual
Timeline
Outreach and Enrollment Coordinator
Amistad Community Health Center
2016.10 - Current
Patient Access Coordinator
Amistad Community Health Center
2016.10 - Current
Eyewear Consultant
Pro Optical
2015.03 - 2016.10
General Manager of Operations
Check N Go
2010.02 - 2014.03
High School Diploma -
Gregory-Portland High School