Janie Jones

• Coordinated cross-functional teams to ensure seamless PM exemptions and compliance operations.
• Provided training and mentorship to new staff on best practices in operations processes.
• Works with a diverse group of ASL's to support the needs of Field Engineers, ensuring accurate asset teams and PM assignments.
• Championed continuous improvement efforts within the central operations team, fostering a culture of innovation and adaptability.
• Improved overall operational efficiency with the timely and correct processing of de-installations and contract terminations.

• Delivered exceptional customer support, resolving service dispatches and enhancing satisfaction levels.
• Collaborated with cross-functional field teams to improve service delivery and streamline processes. Maintained multiple team calendars for scheduled time off and installs for the FE's.
• Analyzed service queue to identify trends and inform management of the service queue and non-queue related requests.
• Developed training materials for new hires, promoting consistency within the team.

• Managed office operations, ensuring efficient workflow and adherence to company policies.
• Developed and implemented organizational systems to enhance document management, onboarding of home healthcare workers and customer files.
• Coordinated schedules and meetings, optimizing time management for team members and home healthcare workers.
• Supervised administrative staff, providing mentorship and training to improve performance and overall job satisfaction.

• Streamlined operational processes to enhance efficiency and reduce errors in patient scheduling.
• Led cross-functional teams to implement strategic initiatives aligned with organizational goals, improving operational rigor and performance to goals.
• Developed and monitored key performance indicators to evaluate operational effectiveness.
• Mentored junior managers, fostering professional growth and enhancing team performance from call center agents, team leaders, and cross-functional leadership.

Held multiple roles during this time. Started as a call center agent, advanced to a team leader, then became the call center manager for the call center located in Jupiter FL. The facility was eventually closed and I transitioned to a remote RSS role supporting FL.