Janie Ortiz
New Braunfels
Summary
Dedicated customer focused professional with nearly two years of experience at H-E-B Curbside and current expertise at James Avery. Demonstrates a strong ability to thrive in fast-paced environments while maintaining accuracy and organization. Skilled in delivering personalized customer experiences, building client relationships, and providing thoughtful product recommendations. Passionate about creating a welcoming and elevated shopping experience while continuously pursuing growth in a dynamic, customer-driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
James Avery Artisan Jewelry
New Braunfels, TX
06.2025 - Current
- Assisted customers in selecting merchandise and enhancing their shopping experience.
- Collaborated with team members to achieve monthly sales targets and improve customer service.
- Educated customers on product features, benefits, and care instructions to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Curbside Shopper
HEB Grocery Store
New Braunfels, TX
06.2024 - Current
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Collaborated with team members to streamline order fulfillment processes, enhancing efficiency.
- Selected and packed grocery orders accurately for curbside pickup, ensuring customer satisfaction.
Cashier
Cavender's Boot City
San Marcos, TX
06.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
New Braunfels High School
2551 Loop 337 New Braunfels TX 7813005.2024
Skills
- Customer service
- Inventory management
- Order fulfillment
- Cash handling
- Team collaboration
- Effective communication
- Conflict resolution
- Multi-tasking strength
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
James Avery Artisan Jewelry
06.2025 - Current
Curbside Shopper
HEB Grocery Store
06.2024 - Current
Cashier
Cavender's Boot City
06.2024 - 09.2024
High School Diploma -
New Braunfels High School