Janie Ramirez
Edinburg,TX
Summary
Detail‑oriented CDM, CFPP with 5 years of experience leading food service operations and maintaining full compliance with federal and state rules, including HACCP. Strong in budgeting, menu planning, and guiding teams to raise food quality and client satisfaction. Skilled in nutrition records and care planning for diverse needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Luby's Culinary Services
Edinburg, TX
01.2026 - Current
- Led patient service initiatives to enhance client satisfaction and streamline communication.
- Developed training programs for staff to improve efficiency in service delivery processes.
- Implemented quality assurance protocols to maintain high standards of food safety and nutrition.
- Managed scheduling and resource allocation to optimize kitchen operations and service flow.
- Analyzed patient feedback data to identify areas for improvement and drive strategic enhancements.
- Oversaw compliance with regulatory requirements, ensuring adherence to health standards in food services.
- Managed department budget effectively, making necessary adjustments to control costs while maintaining quality patient care.
- Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.
- Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.
- Managed daily food service operations, ensuring compliance with health and safety standards.
Culinary Services Supervisor
Luby's Culinary Services
Edinburg, TX
12.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Food Service Worker
Luby's Culinary Services
Edinburg, TX
12.2018 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Bachelor of Arts - Music Education
Texas A&M University-kingsville
Kingsville, TXNo Degree - Certified Dietary Manager Program
University of North Dakota
Grand Forks, ND02-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Inventory control
- Quality assessment
- Healthcare
- Patient satisfaction
- Effective written and verbal communication
- Strong leadership
- Teamwork and collaboration
Certification
- Certified Dietary Manager, Luby.s Culinary Services - February 2024-Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Services Manager
Luby's Culinary Services
01.2026 - Current
Culinary Services Supervisor
Luby's Culinary Services
12.2021 - Current
Food Service Worker
Luby's Culinary Services
12.2018 - 12.2021
Bachelor of Arts - Music Education
Texas A&M University-kingsville
No Degree - Certified Dietary Manager Program
University of North Dakota