Janie Rodriguez
Houston,TX
Summary
Adept at enhancing resident satisfaction through meticulous housekeeping and empathetic care, my tenure at Aspenwood Senior Living honed my skills in daily living assistance and compassionate communication. Leveraging medical record-keeping acumen and a commitment to quality, I improved operational efficiency and patient well-being, embodying a blend of technical proficiency and emotional intelligence.
Overview
24
24
years of professional experience
Work History
Caregiver Assistant/Housekeeping Room Attendant
Aspenwood Senior Living
5000 Cypresswood Dr Spring Tx 77379
10.2022 - 08.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Housekeeping and Laundry Attendant
Kingwood Watercrest Senior Living
24109 Kingwood Pi Kingwood Tx 77339
02.2020 - 10.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
Housekeeper Supervisor
the Village at Woodlands Waterway
2323 Lake Robbins Dr The Woodlands Tx 77380
11.2017 - 01.2020
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of [Number] housekeepers.
- Evaluated employee performance and developed improvement plans.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
- Communicated repair needs to maintenance staff.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
Maintenance Crew Leader
AMS of Houston
Houston, TX
01.2012 - 09.2014
- Mentored junior crew members in proper maintenance techniques, ensuring consistent work quality.
- Played a key role in maintaining regulatory compliance by staying current on industry best practices and updating internal processes accordingly.
- Established an effective inventory management system for maintenance supplies, reducing costs and waste.
- Maintained detailed records of all maintenance activities, facilitating accurate reporting and informed decisionmaking.
- Oversaw complex repair projects from inception to completion, ensuring timely delivery without compromising on quality.
- Reduced downtime through efficient troubleshooting and timely repairs of machinery.
- Coordinated major equipment installations and upgrades with minimal disruption to daily operations.
- Safeguarded facility safety standards by conducting routine inspections and addressing hazards promptly.
- Developed customized training programs for new hires, expediting their integration into the team.
- Collaborated with cross-functional teams to address facility-wide issues and improve operational efficiency.
- Assisted in budget planning for the maintenance department, ensuring optimal allocation of resources for necessary projects and tasks.
- Served as a reliable point of contact between management and crew members, effectively resolving conflicts or concerns as they arose.
Medical Assistant/Receptionist
Carlos Cigarroa M.D. Internal Medecine
Laredo, TX
04.2008 - 12.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
Cashier Team Lead
Sam's Club
Laredo, TX
03.2002 - 05.2005
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Monitored areas for security issues and safety hazards.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Office Secretary
Lamar Advertising
Laredo, TX
03.2000 - 02.2002
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Medical Assistant
04-2008
High School Diploma -
05-1998
Skills
- Daily living assistance
- Housekeeping
- Housekeeping tasks
- Verbal and written communication skills
- First aid and safety
- Compassionate communication
- Medical record-keeping
- Documentation
- Care plan assessment
- End of life care
- Physical therapy support
- Medical office administration
- Daily living activities assistance
- Medication coordination
- Community activities
- Dining room support
- Patient care and companionship
- Empathetic listening
- Resident empowerment
- Case management experience
- At-home care instruction
- Personal Hygiene Assistance
- Emotional Support
- Dementia Care
- Cooking meals
- Errands
- Mobility Assistance
- Childcare experience
- Medical chart documentation
- Meeting planning
Languages
Spanish
Native or Bilingual
Timeline
Caregiver Assistant/Housekeeping Room Attendant - Aspenwood Senior Living
10.2022 - 08.2024
Housekeeping and Laundry Attendant - Kingwood Watercrest Senior Living
02.2020 - 10.2022
Housekeeper Supervisor - the Village at Woodlands Waterway
11.2017 - 01.2020
Maintenance Crew Leader - AMS of Houston
01.2012 - 09.2014
Medical Assistant/Receptionist - Carlos Cigarroa M.D. Internal Medecine
04.2008 - 12.2011
Cashier Team Lead - Sam's Club
03.2002 - 05.2005
Office Secretary - Lamar Advertising
03.2000 - 02.2002
Texas Careers of Laredo - , Medical Assistant
Nimitz High School - High School Diploma,