Janie Stevens
Yakima,WA
Summary
Friendly Guest Service Manager brings extensive hospitality and customer service expertise. Greets guests and dedicates full attention to meeting needs and promoting site amenities. Resolves and reduces sources of dissatisfaction to retain happy, loyal patrons.
Overview
28
28
years of professional experience
Work History
Guest Service Manager
Hotel Y
Yakima, Washington
04.2021 - Current
- Supervised front desk operations and trained team members to ensure consistent service delivery.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Resolved guest inquiries and complaints to enhance guest satisfaction.
- Developed and maintained relationships with guests for loyalty programs.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Oversaw scheduling and staff allocation for peak times.
- Collaborated with housekeeping to maintain cleanliness standards.
- Mentored newly hired employees on company programs to expedite their onboarding.
CMO
McKee Foods
Gentry, Arkansas
08.1998 - 05.2020
- Operated machinery to sustain production flow and enhance efficiency.
- Monitored equipment performance to ensure reliable functioning and prevent disruptions.
- Conducted routine inspections for safety compliance and equipment maintenance.
- Troubleshot equipment issues to reduce downtime and maintain operational continuity.
- Followed safety guidelines to maintain a secure work environment.
- Adjust machine settings to complete tasks accurately.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Prepared machine for production processes by equipping with required tools and parts.
Education
Medical Assisant
Charter College
Yakima, WA11-2026
High School Diploma -
Gentry High School
Gentry, AR05-1997
Skills
- Hotel management
- Front office management
- Front office operations
- Guest relations
- Customer service
- Team management
- Operations management
- Shift scheduling
- Schedule coordination
- Employee training
- Training and mentoring
- Staff development
- Problem resolution
- Time management
- Strong leadership
- Communication skills
Timeline
Guest Service Manager
Hotel Y
04.2021 - Current
CMO
McKee Foods
08.1998 - 05.2020
Medical Assisant
Charter College
High School Diploma -
Gentry High School