Janie Weed
Phenix City
Summary
Knowledgeable and dedicated customer service professional with experience in quality control and processing within the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Support Services Specialist
Kinetic Credit Union
02.2022 - Current
- Verifies and processes ATM deposit reports, and receives ATM total member cash deposits for deposits into MAA. Accountable for the tracking and accuracy of reports associated with ATM responsibilities.
- Performs research and rescans check deposits associated with teller capture adjustments.
- Responsible for scanning of credit union documents.
- Performs quality control review of all credit union accounts.
- Collaborated with cross-functional teams to improve product knowledge and ensure seamless support delivery.
Teller Specialist
Kinetic Credit Union
04.2021 - 02.2022
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the Personal Teller Machine.
- Confirms member identification and financial transactions meet credit union standards prior to performing requests. Understands and performs Bank Secrecy Act (BSA) functions.
- Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. Seeks assistance from leadership when appropriate.
- Processes account transfers and balance inquiries.
Receptionist
Autonation
01.2018 - 03.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate of Applied Science - General Studies
Chattahoochee Valley Community College
Phenix City, AL05.2019
Skills
Customer Service
Data Entry
Computer Skills
Quality Assurance
Problem Resolution
Call Center Environment
Community Outreach
Microsoft Office
Timeline
Support Services Specialist
Kinetic Credit Union
02.2022 - Current
Teller Specialist
Kinetic Credit Union
04.2021 - 02.2022
Receptionist
Autonation
01.2018 - 03.2020
Associate of Applied Science - General Studies
Chattahoochee Valley Community College
Similar Profiles
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Jeremy BracheJeremy Brache
Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)