Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ja'Niece Gleason

Ja'Niece Gleason

Los Angeles,CA

Summary

Energetic and passionate with solid experience in customer service, processing transactions, arranging merchandise and working in high functioning environments. Seeking an opportunity to use experience gain knowledge and make a contribution.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Efrem's Carpentry Service
01.2010 - 07.2020
  • Responsible for handling customer inquiries regarding request of services and products.
  • Actively listened to customers, resolved concerns quickly and escalated major issues to supervisor.
  • Prepared detailed reports and contracts for management.
  • Assisted payroll administrator with bi-weekly payroll.
  • 7 years experience in customer service and sales

Travel Sales Consultant

YMT Vacations
10.2008 - 03.2010
  • Arranged travel accommodations for groups, couples, seniors and special needs clients.
  • Executed organized and structured sales process.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Track record of exceeding sales target

Barista

Starbucks
12.2007 - 04.2008
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment, utensils and wiped down counters in order to ensure compliance with safety regulations
  • Responsible for preforming cashier duties food preparations and general management over shop
  • Experience opening and closing shop

Retail Associate

Forever 21
01.2007 - 11.2007
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Managed and assisted customers with fitting room needs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

High School Diploma -

Grizzly Challenge Charter High School
San Luis Obispo, CA
05.2004

Skills

  • Conflict Resolution
  • Documentation
  • Store Maintenance
  • Travel Accommodations
  • Sales Expertise
  • Food/Beverage Preparation and Safety

Timeline

Customer Service Representative

Efrem's Carpentry Service
01.2010 - 07.2020

Travel Sales Consultant

YMT Vacations
10.2008 - 03.2010

Barista

Starbucks
12.2007 - 04.2008

Retail Associate

Forever 21
01.2007 - 11.2007

High School Diploma -

Grizzly Challenge Charter High School

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Ja'Niece Gleason