Janiece Keller
Gibson
Summary
Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise, and helping with special needs. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Sales Help
Lids
12.2022 - 06.2023
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Built and maintained relationships with peers and upper management to drive team success
- Educated customers on special pricing opportunities and company offerings
- Set up and activate customer accounts.
Cashier
McDonalds
04.2021 - 08.2021
- Bagged and packaged customer orders and purchases
- Processed cash register transactions, inputted product costs, and gave back change
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Greeted customers and provided prompt and friendly service
- Helped trainees process cash and card payments for customer purchases
- Increased customer satisfaction ratings by providing prompt and accurate service.
Crew Member
Auntie Anne's
08.2020 - 04.2021
- Washed pots, pans, dishes, utensils, and other cooking equipment to eliminate bacteria
- Stocked, cleaned, and restocked workstations and display cases
- Operated a cash register to receive payment from customers in cash or credit card form
- Helped customers identify desirable menu items and customize combinations of offerings
- Resolved customer complaints, striving to have happy customers every time
- Wrapped menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
Education
Bachelor of Science - Business Management, Human Resources Concentration
Southern University And A & M College
Baton Rouge, LA05.2025
High School Diploma -
H. L Bourgeois High School
Gray, Louisiana05.2021
Skills
- Customer service excellence
- Conflict resolution
- Product recommendations
- Merchandise restocking
- Bag merchandise
- Process transactions
- Employee training
- Cash register operation
- Cashier training
- Merchandising knowledge
- Product Sales
- Money handling
- Verbal/written communication
Timeline
Sales Help
Lids
12.2022 - 06.2023
Cashier
McDonalds
04.2021 - 08.2021
Crew Member
Auntie Anne's
08.2020 - 04.2021
Bachelor of Science - Business Management, Human Resources Concentration
Southern University And A & M College
High School Diploma -
H. L Bourgeois High School
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