As an expert in both the customer service industries and security fields, my goal in every role is to enhance the company's value by demonstrating exemplary communication skills, executing daily performance tasks, and exceeding business expectations in a timely fashion. Exercising my capabilities in the workplace has always been an professional strength that I am eager to share.
Hi, I’m
JANIECE WRIGHT
Summary
Overview
2
years of professional experience
Work History
Alorica Inc.
Service Delivery Expert
01.2023 - 08.2023
Job overview
- Developed account plans for designated key accounts, resulting in discovery of multiple up-sell opportunities.
- Analyzed project risks, costs and benefits to make relevant recommendations.
- Completed and submitted logs and paperwork every day to maintain records.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Royal Caribbean International
Front Desk Agent
12.2021 - 01.2023
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Trump Towers
Client Service Specialist
05.2021 - 12.2021
Job overview
- Provided knowledgeable service and support for all customer needs.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
Norland High SchoolMiami Gardens, FL
High School Diploma
05.2013
University Overview
Skills
- Security Standards
- Team Support
- Knowledge Base
- Critical Thinking
- Web Applications
- Helpdesk Administration
- Handheld Devices
- Website design
- Expert in all Microsoft, Adobe Flash, Dreamweaver, and other CRM systems
Timeline
Service Delivery Expert
Alorica Inc.
01.2023 - 08.2023
Front Desk Agent
Royal Caribbean International
12.2021 - 01.2023
Client Service Specialist
Trump Towers
05.2021 - 12.2021
Norland High School
High School Diploma
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