Janiela Young
Fontana,CA
Summary
Dedicated Shift Lead with a proven track record in resolving customer complaints and enhancing guest satisfaction. Committed to maintaining high food safety standards and fostering a motivated team environment.
Overview
8
8
years of professional experience
Work History
Shift Lead
Wingstop
Upland, CA
03.2024 - Current
- Supervised daily operations to ensure timely and accurate food preparation.
- Trained and mentored new team members on company standards and procedures.
- Monitored inventory levels, reducing waste through efficient stock management.
- Implemented quality control measures to maintain high food safety standards.
- Resolved customer complaints, enhancing overall guest satisfaction experience.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Cook
Pizza Hut
Fontana, CA
07.2022 - 02.2024
- Prepared high-quality pizzas and menu items according to standardized recipes and procedures.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Operated kitchen equipment, including ovens and mixers, following safety protocols.
- Trained new staff on food preparation techniques and kitchen best practices.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Forklift Operator
Target
Ontario, CA
09.2022 - 02.2023
- Operated forklifts to transport merchandise efficiently throughout warehouse environment.
- Loaded and unloaded products, ensuring safe handling and compliance with safety regulations.
- Conducted routine equipment inspections to maintain operational efficiency and safety standards.
- Assisted in inventory management by accurately tracking stock levels and product locations.
Warehouse Worker
Fed Ex
Bloomington, CA
06.2018 - 08.2022
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Conducted inventory checks to maintain accurate stock levels and prevent discrepancies.
- Collaborated with team members to optimize picking processes for expedited order fulfillment.
- Trained new hires on safety protocols and efficient material handling techniques.
Education
Certificate - Information Technology
San Joaquin Valley College
Visalia, CA11-2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Coaching and mentoring
Timeline
Shift Lead
Wingstop
03.2024 - Current
Forklift Operator
Target
09.2022 - 02.2023
Cook
Pizza Hut
07.2022 - 02.2024
Warehouse Worker
Fed Ex
06.2018 - 08.2022
Certificate - Information Technology
San Joaquin Valley College