Janies Hernandez
Salt Lake City,UT
Summary
Dynamic customer service professional with a proven track record at Burger King, excelling in customer satisfaction and complaint resolution. Known for maintaining composure under pressure and enhancing customer experiences through effective communication and product knowledge. Reliable and adaptable, consistently promoting loyalty and repeat business through exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Burger King
01.2025 - 06.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Customer Service
Tillys
06.2022 - 09.2022
- Provided excellent customer service, addressing member needs promptly and courteously.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Provided exceptional customer service, resolving complex issues promptly and professionally.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
Customer Service Representative
Frutylandia
07.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - High School
Kearns High School
Kearns Utah05.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Customer focus
- Customer inquiries
- Up-selling techniques
- Customer relationship management (CRM)
- Retail merchandising
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Burger King
01.2025 - 06.2025
Customer Service
Tillys
06.2022 - 09.2022
Customer Service Representative
Frutylandia
07.2021 - 08.2021
Diploma - High School
Kearns High School