Janii Farlough
Kenner,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Winn Dixie
Metairie, LA
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided primary customer support to internal and external customers.
Cashier
Winn Dixie
Kenner, LA
01.2019 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained cash drawer of $1500 or more per shift.
- Greeted over 300 customers per day.
Education
Bachelor of Science - Kinesiology
Southeastern Louisiana University
Hammond, LA05.2024
Skills
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Understanding Customer Needs
- Responding to Difficult Customers
- Order and Refund Processing
- Presenting Solutions
- Customer Support
- Correcting Discrepancies
Timeline
Customer Service Associate
Winn Dixie
10.2021 - Current
Cashier
Winn Dixie
01.2019 - 07.2021
Bachelor of Science - Kinesiology
Southeastern Louisiana University
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