Janin Hawker
Nampa,ID
Summary
Customer-focused professional skilled in multitasking and time management. Delivers positive experiences and meets organizational goals through strong communication and collaboration. Eager to tackle new challenges while enhancing skills in fast-paced environments.
Overview
17
17
years of professional experience
Work History
District Market Manager Assistant
Federated Insurance
Eagle, Idaho
02.2024 - Current
- Generated leads from various sources while maintaining professional standards in sales and customer relationships.
- Handled incoming calls, emails, faxes, and inquiries from customers and vendors to ensure timely communication.
- Assisted in preparing reports, presentations, and correspondence for stakeholder communication.
- Collaborated with internal teams to develop compelling content tailored for target audiences.
- Handled confidential information with discretion and integrity throughout processes.
- Scheduled meetings, appointments, and travel arrangements for staff members efficiently.
- Supported organizational efforts by filing documents, entering data, and answering phones.
- Organized and maintained filing systems for documents and records to ensure accessibility.
Property Manager
Mountain Heights
Burley, ID
01.2023 - 11.2023
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitored rent payments and followed up with delinquent tenants, maintaining consistent cash flow for property management.
- Coordinated and resolved maintenance requests from tenants promptly, ensuring a comfortable living environment.
- Performed periodic property inspections to verify compliance with safety regulations and tenant requirements, enhancing resident safety and satisfaction.
911 Emergency Dispatcher
Cassia County Sheriff
Burley, ID
10.2015 - 05.2023
- Received incoming calls from the public and determined the nature of the emergency.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, directing operations and ensuring timely assistance.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Delivered pre-arrival instructions over the phone, including CPR, first aid, and fire evacuation procedures, to enhance caller safety.
- Employed mapping software to plot incident locations swiftly, improving response times for field units.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
Customer Service Manager
Key Bank
Burley, ID
09.2009 - 09.2015
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented strategies that enhanced customer service experience.
- Conducted training sessions to equip staff with knowledge on new products, services, and customer service techniques.
- Coordinated with departments to resolve complex problems involving multiple teams.
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon High School
Grand Canyon, AZ02-2029
High School Diploma -
Skyview High School
Nampa, ID05-2000
Some College - Theology
Christ For The Nations
Dallas, TXSome College - General Studies
College of Southern Idaho
Twin Falls, IDSkills
- Loan processing
- Property management
- Business administration
- Data entry
- Critical thinking
- Problem solving
- Multitasking
- Team motivation
References
References available upon request.
Timeline
District Market Manager Assistant
Federated Insurance
02.2024 - Current
Property Manager
Mountain Heights
01.2023 - 11.2023
911 Emergency Dispatcher
Cassia County Sheriff
10.2015 - 05.2023
Customer Service Manager
Key Bank
09.2009 - 09.2015
Bachelor of Science - Behavioral Sciences
Grand Canyon High School
High School Diploma -
Skyview High School
Some College - Theology
Christ For The Nations
Some College - General Studies
College of Southern Idaho