Janina Laguerre
Customer Service Representative
Brooklyn,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
1
1
Language
Work History
Customer Service Representative
National Grid Usa Service Company
Brooklyn , NY
11.1993 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate - Accounting
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative - National Grid Usa Service Company
11.1993 - Current
NYC College of Technology - Associate , Accounting
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