Summary
Overview
Work History
Education
Skills
Certification
Special Act Awards, Awards For Hight Performance Achieved Excellence
Languages
Timeline
Generic

Janina Y Vera Rodriguez

Peñuelas,Puerto Rico

Summary

Dynamic administrative professional with extensive experience at FEMA, excelling in disaster response coordination and data analysis. Proven ability in customer service and Spanish interpretation, enhancing communication and client satisfaction. Recognized for developing efficient operational procedures and training programs, contributing to improved emergency management outcomes.

Profile summary: Self-motivated specialist with extensive experience in a call center environment, skilled in handling inbound and outbound calls, case processing, and independent work while ensuring alignment with administrative policies and procedures.

Proficient in call center management applications, with a strong work ethic and attention to detail that support effective performance oversight and consistent achievement of operational standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant I

Penuelas Municipality, Puerto Rico Local Goverment
Penuelas, PR
08.2007 - Current
  • Managed daily office operations, ensuring efficient workflow and adherence to municipal guidelines.
  • Coordinated schedules and meetings for local government officials, optimizing time management and resource allocation.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and compliance with record-keeping standards.
  • Assisted in budget preparation by compiling financial documents and tracking expenditures accurately.

Section 8 Program

  • Reexaminations
  • Attend the participants
  • Answer and received calls
  • Makes copies
  • Make sure all the participants bring all their documents
  • Waiting List Participants
  • Computer: Happy Software, Microsoft Word
  • Mayors Office assistant Answer the phone
  • Helping the public
  • Attend the people with their concern when the Mayor is not available
  • Makes copies of the files
  • Computer
  • Work along City Mayor in meetings and all requested from me
  • Translate Spanish/ English Documentation as needed

DISASTER SURVIVOR ASSISTANCE SPECIALIST

Federal Emergency Management Agency, FEMA
4834DR-FL / 4828DR-FL TAMPA, FL
09.2024 - 12.2024
  • Supported disaster recovery operations through data collection and analysis.
  • Assisted in developing emergency management plans and procedures.
  • Coordinated training sessions for stakeholders on FEMA protocols.
  • Contributed to community outreach initiatives to raise awareness of preparedness resources.
  • Crew Lead ,responsible for the management of Specialists.

· Communicate and coordinate with DSA Task Force Leader for operational guidance

· Ensure Specialists have an emergency plan while in the field in the event of a safety issue or weather warnings. And ensure Specialists have an updated call down list

· Review the Incident Action Plan (IAP) and other relevant planning documents to track resource

· Identify and manage any staffing shortfalls and coordinate with the Task Force Lead

· Meet with Specialists for daily briefings, accountability, and objectives regarding field activities.

· Set expectations, monitor performance, and provide corrective feedback with Specialists when situations arise. This includes ensuring Specialists are following appropriate chain of command and they are employing both verbal and written communication effectively

· Maintain communications with your Specialists and chain of command

Disaster Survivor Assistance Specialist

Federal Emergency Management Agency, FEMA
4780DR-MA/ Massachusetts
05.2024 - 06.2024
  • Assisted in emergency response planning by coordinating logistical support for training exercises.
  • Developed and maintained documentation for disaster management procedures and protocols.
  • Supported data collection efforts to enhance situational awareness during disaster responses.
  • Collaborated with team members to evaluate and improve operational efficiency in emergency operations centers.
  • Able to assist the trainees that were on the team , coach the trainees that worked with me on how to do inquiries and registrations. Would give the assistance that was needed for the deployment. Provide information for the daily summary reports were all very detailed and easy to pass on to the report writers . Assist External affairs with the needs that they were requesting from me ,provide Tv News and Newspaper interview with DSA mission information for survivors.

Disaster Survivor Assistance Specialist (ASL)

Federal Emergency Management Agency, FEMA
DR-4757/ Michigan
03.2024 - 04.2024
  • Supported disaster recovery operations by coordinating logistical efforts across multiple teams.
  • Assisted in planning and executing emergency response exercises to enhance preparedness.
  • Conducted data analysis to identify trends and improve operational efficiency within response initiatives.
  • Collaborated with stakeholders to streamline communication processes during disaster management events.
  • tasked to work special events due to her language specialty of American Sign Language. While tasked on this special project worked directly from the JFO located in Lansing Michigan.
  • performed targeted outreach to 20 survivors that were identified to have a need with hearing devices or accessories
  • A partnership was built with external affairs that required teamwork and cooperation between staff learning more about EA Cadre and the mission . Learn how to make 215
  • Speaker Bureau Events and homes, business, community, and faith-based organizations
  • Along with team member with ASL creating an American Sign Language Crash Course training that was offered at JFO and on Teams

Volunteer Force Border

Federal Emergency Management Agency, FEMA
McAllen, TX
07.2022 - 08.2022
  • Operated bonding equipment to assemble materials efficiently for disaster response projects.
  • Adhered to safety protocols while performing bonding tasks to ensure workplace compliance.
  • Assisted in the preparation of supplies for emergency response operations, enhancing readiness and efficiency.
  • Collaborated with team members to streamline assembly processes, reducing downtime during critical operations.

Personal Property Management, Augment accountability for personal property , property accountability for personal property by tagging and lodging items upon individuals entrance into CBP custody and accounting for items upon transfer from custody.

Warehouse Supplies receive/distribute

Supply Runs Pick up pre-purchase items such as food, detainee supplies, to/from vendor and station

Prescription Medicine Runs: Run medical scripts for local pharmacy pick up

Assist in Control Room; Monitor and operate access doors and answering phone

Distribution of Meals

Incident Management Specialist

Federal Emergency Management Agency, FEMA
NPSC Support/ Virtual
09.2020 - 02.2021
  • Supported incident response operations by coordinating communication between local agencies and FEMA representatives.
  • Assisted in the development of incident management plans to enhance operational efficiency during emergency situations.
  • Monitored and documented incident reports to ensure accurate data collection for future analysis and planning.
  • Participated in training sessions to enhance knowledge of emergency management protocols and systems used by FEMA.

RI

Call backs

Incomplete registrations

Strike team region 5 case work Fema Manual Determination /DR specific 2021-AUGUST

April 2021 CFNRL, Funeral Assistance case work, Supervisor Review, RI

Feb 2021 Indexing with Dmarts Training

Processing cases

BCA Training Help Line Tier 2 May 2021

Education

Certificate - Coach & Evaluator

FIWA
Anniston, AL
02-2025

Certificate of Completion - ASL

Deaf School
Ponce, PR
04-2023

Criminal Justice - Investigation

Interamerican University
Ponce, PR
05-2006

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Spanish Interpreter
  • Provided accurate, culturally sensitive Spanish-English interpretation services to facilitate clear and effective communication between English-speaking professionals and Spanish-speaking clients Demonstrated proficiency in consecutive and simultaneous interpretation, ensuring information was conveyed precisely and in real time Experienced in a variety of settings, including healthcare, legal, and social services, with a strong commitment to confidentiality and professionalism
  • Skilled in understanding and bridging cultural nuances, enhancing rapport and trust in diverse interactions
  • Collaborated with team members to resolve language barriers and improve overall client satisfaction

Certification

ASL

American Sign Language

Coach & Evaluator

Special Act Awards, Awards For Hight Performance Achieved Excellence

Exceeded expectations while supporting in a role as Disaster Assistance Specialist on DR-4757-MI with American Sign Language specialty. As a team they worked together to support all of FEMA Cadres deployed to Michigan with American sign language specialty when required to support survivors that had a hearing difficulty. It was estimated by deploying this specialist that utilized ASL to communicate with survivors saved the Federal government several thousands of dollars in contracting costs.

Starting July 2022 through May 2023,  deployed in support of the DSA mission for a total of 145 days with no declinations. You were able to collaborate with the team to support survivors and your co-workers while deployed. You have worked in partnership to collaborate on best practices and completing the objectives set forth by leadership. Your willingness to immediately activate and support FEMA's Mission.

 Based on the 2023 rating of record of Exceeded Expectations (Level 4)

 Based on the 2024 rating of record of Achieved Excellence (Level 5)

Languages

Spanish
Full Professional
English
Full Professional

Timeline

DISASTER SURVIVOR ASSISTANCE SPECIALIST

Federal Emergency Management Agency, FEMA
09.2024 - 12.2024

Disaster Survivor Assistance Specialist

Federal Emergency Management Agency, FEMA
05.2024 - 06.2024

Disaster Survivor Assistance Specialist (ASL)

Federal Emergency Management Agency, FEMA
03.2024 - 04.2024

Volunteer Force Border

Federal Emergency Management Agency, FEMA
07.2022 - 08.2022

Incident Management Specialist

Federal Emergency Management Agency, FEMA
09.2020 - 02.2021

Administrative Assistant I

Penuelas Municipality, Puerto Rico Local Goverment
08.2007 - Current

Certificate - Coach & Evaluator

FIWA

Certificate of Completion - ASL

Deaf School

Criminal Justice - Investigation

Interamerican University
Janina Y Vera Rodriguez