Janine Barnhart
Kaukauna,WI
Summary
Detail-oriented professional with a background in customer service and asset protection. Skilled in problem-solving and multitasking, ready to leverage expertise to enhance operational efficiency and drive positive customer experiences.
Overview
17
17
years of professional experience
Work History
Customer Service Techical Support
Charter Spectrum
Appleton, WI
08.2018 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Area Asset Protection Manager
Sears Roebuck
Lincoln Park, MI
04.2009 - 11.2018
- Developed and implemented loss prevention strategies to reduce shrinkage across multiple retail locations.
- Conducted comprehensive risk assessments to identify vulnerabilities in asset protection protocols.
- Trained and mentored store teams on best practices for inventory management and theft deterrence.
- Analyzed incident reports to identify trends, enhancing response strategies for security threats.
- Spearheaded audits of inventory control processes, improving compliance with corporate policies.
- Collaborated with law enforcement to investigate and resolve theft cases effectively.
- Established partnerships with cross-functional teams to align asset protection efforts with overall business objectives.
- Evaluated vendor security protocols to ensure compliance with company standards and minimize risks associated with external partners handling merchandise or sensitive information.
- Implemented strict access control measures to secure high-value merchandise areas preventing unauthorized entry or removal of items from storage facilities or displays units.
- Conducted internal investigations into suspected employee misconduct resulting in swift resolution and appropriate disciplinary action when necessary.
- Created customized training programs for store associates addressing specific asset protection concerns unique to each location or product category.
- Oversaw the implementation of new security technologies to enhance surveillance capabilities and reduce opportunities for theft or damage to assets.
- Developed a comprehensive asset protection plan that addressed potential risks associated with theft, fraud, workplace violence, and natural disasters.
- Managed a team of Asset Protection Associates ensuring their continuous professional development while achieving measurable performance goals.
Education
Bachelor of Science - Criminology
California State San Bernardino, CA
San BernardinoSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
Timeline
Customer Service Techical Support
Charter Spectrum
08.2018 - 05.2026
Area Asset Protection Manager
Sears Roebuck
04.2009 - 11.2018
Bachelor of Science - Criminology
California State San Bernardino, CA