Janine Bowen
Succasunna
Summary
Dynamic professional with extensive experience as an administrative assistant at Sands Appraisal, specializing in database management and customer relations. Enhanced compliance processes at Frito Lay, achieving a 100% audit score. Proven ability to generate business and foster client relationships as a self-employed realtor, utilizing critical thinking and effective communication skills.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Sands Appraisal
Succasunna
05.2018 - Current
- Researched current regulations and lender requirements to inform appraisers of updates.
- Managed appointment scheduling for property appraisals and client meetings to optimize workflow.
- Coordinated communication via phone, email, and written correspondence to enhance client relations.
- Updated database system to organize documentation, track appraisal requests, and manage client relationships effectively.
- Assisted in preparing appraisal documents for submission to banks and regulatory bodies.
DOT Compliance Coordinator
Frito Lay, Inc.
New Paltz
12.2011 - 05.2018
- Consistently achieved high Federal Regulatory audit score results (98% - 100%) and maintained 100% compliance with Dept. of Transportation (DOT) driver qualification file requirements.
- Received an Award of Excellence for designing and conducting federally mandated driver and management training programs which substantially increased driver safety awareness and voluntary compliance.
- Supported fleet of 300 drivers across diverse regions by resolving compliance issues, scheduling yearly physicals and DMV appointments, coordinating participation in sleep studies, addressing traffic infractions, conducting remedial training, and ensuring immediate correction of items flagged during roadside inspections.
- Diligently reviewed driving hours and shift logs for data entry errors and obtained immediate corrections resulting in an audit score increase from 51% in 2011 to a score of 100% in 2017.
- Created and maintained databases in Microsoft Excel and Access for driver qualification documentation and due dates, generating compliance deadline notifications for drivers and management.
- Collaborated with sales, fleet maintenance, and senior management to identify risk areas and recommend procedural changes, resulting in a 25% increase in passed roadside inspections from 2012 to 2017.
Real Estate Salesperson/Realtor
Self-Employed
New Paltz
09.2003 - 11.2011
- Generated new business through targeted marketing strategies and client referrals; avg. $2M+ in closings per year.
- Developed client relationships by staying informed on market trends and opportunities, effectively communicating insights, and delivering exceptional customer service, leading to repeat business.
- Showed homes, retail storefronts, and office buildings that met client needs, negotiated price and terms, and ensured client satisfaction during the closing process.
- Promoted property sales through lead prospecting, cold-calling, multiple listing services, online advertising, open houses, direct mail, magazine ads, and closing deals.
Education
Legal Assistant Program -
Rockland Community College
Suffern, NY05-1997
Some College (No Degree) - Information and Computer Technology
University of Maryland, College Park
College Park, MDSkills
- Microsoft Office proficiency
- Client relationship management
- data entry
- Report generation
- Calendar management
- Database management
- Policy adherence
- Customer relations
- Conflict resolution
- Office administration
- Customer support
- Email management
- Critical thinking
- Oral communication
Timeline
Administrative Assistant
Sands Appraisal
05.2018 - Current
DOT Compliance Coordinator
Frito Lay, Inc.
12.2011 - 05.2018
Real Estate Salesperson/Realtor
Self-Employed
09.2003 - 11.2011
Legal Assistant Program -
Rockland Community College
Some College (No Degree) - Information and Computer Technology
University of Maryland, College Park