Janine Cunningham
Gatesville,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Aide
01.2022 - Current
- Supports patients in staying at home through continuous monitoring and recording of their health status
- Provided personalized assistance to patients for an enhanced care experience
- Assists in the development of all-encompassing care plans through collaboration with doctors and nursing staff.
Broadpath HealthCare Solutions
11.2022 - 12.2022
- Assisted physicians with claims and prior authorizations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Concentrix
01.2021 - 01.2022
- Offered exceptional support and service, meeting customer requests promptly
- Maintained adherence to HIPAA guidelines.
- Educated members on billing practices, clarified benefit details, and facilitated the process of finding an appropriate healthcare provider.
Education
Certification - Communications, Customer Service
Saylor Academy
true08.2024
GED -
Westwood High School
Palestine, TX01.2000
Skills
- Call Management
- Medical terminology knowledge
- Microsoft Office Suite
- Call Center Operations
- Problem-solving abilities
- Customer Service
- Active Listening
- CRM Software
- Complaint Handling
- Critical Thinking
- Building rapport
- Positive and professional
- Customer Relations
- Professional telephone demeanor
Certification
- Communications
- Customer Service
- Call Center Agent
Timeline
Broadpath HealthCare Solutions
11.2022 - 12.2022
Home Health Aide
01.2022 - Current
Concentrix
01.2021 - 01.2022
Certification - Communications, Customer Service
Saylor Academy
GED -
Westwood High School