Janine Cunningham
Garfield,AR
Summary
Results-driven Manager with extensive experience at Walmart, recognized for strong emotional intelligence and analytical problem-solving. Proven ability to lead teams in surpassing company objectives through strategic planning and effective communication. Achieved significant improvements in negotiation and operational performance, ensuring compliance while enhancing customer service excellence.
Overview
18
18
years of professional experience
Work History
Manager, Claims
Walmart
Bentonville, AR
01.2018 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategic plans to achieve company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with all applicable laws, regulations, industry standards.
Training Instructor
Walmart
Bentonville, AR
08.2016 - 01.2018
- Facilitated group discussions with trainees to ensure understanding of course material.
- Conducted assessments of trainee performance, providing feedback on areas for improvement.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Case Manager
Walmart Claims Services
Bentonville, AR
04.2007 - 08.2016
- Investigated the circumstances of insurance claims to determine liability.
- Developed strategies for resolving difficult or contentious claims cases.
- Participated in meetings with attorneys, claimants, witnesses, experts., as required by the case.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
Education
Associate of Arts - Education
Arkansas State University
Beebe, AR05-2003
Skills
- Strong emotional intelligence
- Thorough Investigative Skills
- Negotiation Expertise
- Effective communicator
- Analytical Problem-Solving
- Effective Team Leadership
Custom
References available upon request
Timeline
Manager, Claims
Walmart
01.2018 - Current
Training Instructor
Walmart
08.2016 - 01.2018
Case Manager
Walmart Claims Services
04.2007 - 08.2016
Associate of Arts - Education
Arkansas State University