Krystal Tomlinson
Salisbury,MD
Summary
Results-driven Practice Manager skilled in developing and implementing strategies that improve clinic productivity and patient satisfaction. Known for fostering strong relationships and effectively managing teams to deliver high-quality patient care and operational efficiencies.
Overview
16
16
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
02.2010 - Current
- Led operational workflows to ensure efficiency and high-quality patient care.
- Managed staff performance, providing training and mentorship to enhance service delivery.
- Developed and implemented strategic initiatives to improve clinic productivity.
- Oversaw financial management processes, including budgeting and expense tracking.
- Continuously develop and expand processes in order to streamline workflows.
- Developed strong relationships with clients, ensuring a high level of care and satisfaction throughout their experience.
- Supervised team of 22 office personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
Education
Associate of Science - Veterinary Technology
Penn Foster College
Scranton, PA08.2020
Skills
- Schedule management
- Workflow management
- Strategic planning
- Workflow planning
- Disciplined
- Strong desire to learn
- Excellent written and verbal communication
- Patient and empathetic
- Strong emotional intelligence
Timeline
Practice Manager
Banfield Pet Hospital
02.2010 - Current
Associate of Science - Veterinary Technology
Penn Foster College