Janine Frazier
Atlanta,GA
Summary
To learn as much as I can while improving my work environment and striving for the best experience for the consumer and coworkers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Manager
Panera Bread
Smyrna, GA
05.2023 - Current
- Delegated work assignments and prioritized tasks.
- Coached team for success by using corrective action processes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Sales/Customer Service Representative
Marshalls Store
Smyrna, GA
04.2023 - 06.2023
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales/Customer Service Representative
Marshalls Store
Savannah, GA
09.2022 - 04.2023
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales/Customer Service Representative
Hubbard's Maid Service
Savannah, GA
08.2022 - 04.2023
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Route Process Administrator
Coca-Cola United
Savannah, GA
06.2020 - 07.2022
- Collecting Route documents and monies, keeping track of material and cash variances
Bakery Team Member
Whole Foods
Savannah, GA
07.2021 - 06.2022
- Sales, customer service, packaged, stocked, decorated, cleaned, closed
Cashier
Panera Bread
Pooler, GA
03.2021 - 07.2021
- Opened the bakery, set up the display case, cut all the bread for the day, made coffee, stocked, sales, customer service, cleaned.
Guest Advocate/Cashier
Target
Savannah, GA
08.2020 - 03.2021
Barista
Starbucks
Holly Springs, GA
10.2019 - 06.2020
Mortgage Loan Originator
Virginia Mortgage Bankers
Richmond, Virginia
04.2011 - 10.2018
- Sales, customer service
Mortgage Loan Originator
MetAmerica Mortgage
Richmond, Virginia
11.2010 - 03.2011
- Sales and customer service
Mortgage Loan Originator
Dominion Capital Mortgage
Richmond, Virginia
03.2010 - 11.2010
- Call center sales and customer service
Education
Certificate of Management -
University of Maryland
06.1994
High School Diploma -
South Carroll High School
Sykesville, MD01-1982
Skills
- Performance Coaching
- Brand Management
- Customer Service
- Staff Management
- Employee Coaching and Mentoring
- Task Delegation
- Team Leadership
- Training and Development
- Interpersonal Relations
- Managing Operations and Efficiency
- Team Development
- Problem Resolution
- Customer Relationship Management
Leadership Experience
I have been on the boards of The Red Hill Homeowners Association and of the Leland United Methodist Church.
References
Upon request
Certification
- ServSafe Expires 2028
Timeline
Team Manager
Panera Bread
05.2023 - Current
Sales/Customer Service Representative
Marshalls Store
04.2023 - 06.2023
Sales/Customer Service Representative
Marshalls Store
09.2022 - 04.2023
Sales/Customer Service Representative
Hubbard's Maid Service
08.2022 - 04.2023
Bakery Team Member
Whole Foods
07.2021 - 06.2022
Cashier
Panera Bread
03.2021 - 07.2021
Guest Advocate/Cashier
Target
08.2020 - 03.2021
Route Process Administrator
Coca-Cola United
06.2020 - 07.2022
Barista
Starbucks
10.2019 - 06.2020
Mortgage Loan Originator
Virginia Mortgage Bankers
04.2011 - 10.2018
Mortgage Loan Originator
MetAmerica Mortgage
11.2010 - 03.2011
Mortgage Loan Originator
Dominion Capital Mortgage
03.2010 - 11.2010
Certificate of Management -
University of Maryland
High School Diploma -
South Carroll High School