Marissa McKale
Atlanta,GA
Summary
Top-performing and detail-oriented professional with drive and determination to succeed. Excellent communicator skilled in leveraging client services talent and company branding to increase profitability. Offers top-notch leadership and multitasking abilities for driving results in fast-paced environments. Licensed in Georgia.
Overview
11
11
years of professional experience
Work History
REALTOR
REMAX
ATLANTA, GA
01.2018 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Negotiated contracts with buyers and sellers to maximize customer savings.
CUSTOMER RELATIONS MANAGER
HORIZON INC
WILMINGTON, DE
01.2014 - 01.2017
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
MARKETING ADVISOR
REMINDER MEDIA
King of Prussia, PA
01.2011 - 01.2014
- Created customized marketing materials to increase product awareness.
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Collaborated with product development team to effectively modernize and update promotions.
Education
Associate Degree - Business Administration
Wilmington University
Wilmington, DE2010
Skills
- Analytical and Logical Thinking
- Adaptability and Flexibility
- Articulate and Persuasive
- Marketing and Advertising
- Business Leadership
- Strategic Vision
- Excellent Communication
- Organization and Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Written Communication
- MS Office
Timeline
REALTOR
REMAX
01.2018 - Current
CUSTOMER RELATIONS MANAGER
HORIZON INC
01.2014 - 01.2017
MARKETING ADVISOR
REMINDER MEDIA
01.2011 - 01.2014
Associate Degree - Business Administration
Wilmington University