JANINE MCDONALD
Columbus,OH
Summary
Results-oriented and customer-focused call center professional with 10 plus years of experience in providing exceptional service, and support to clients. Skilled in resolving escalated inquires in a high -volume inbound environment, And maintaining high levels of satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Account Specialist
Bread Financial
04.2012 - Current
- Resolve escalated billing issues quickly, maintaining positive client relationships while safeguarding company interest
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Meet and Exceeded performance metrics consistently.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participate in training programs to enhance customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Data Entry/order Processor
Speed FC Pataskala
07.2011 - 03.2012
- Reviewed accounts for errors and correcting any incompatibilities and checking output
- Input order information into system and updated customer accounts to document and track customer orders.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Worked closely with warehouse and logistics teams to resolve order fulfillment issues
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
Sales Associate
Macy's
09.2008 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Exercise Science
Columbus State Community College
Columbus, OH08-2008
Diploma -
Sharon High School
Sharon, PA06.2006
Skills
- Call Center Software (Avaya, VCARS)
- Problem solver
- Strong communicator
- Customer relationship development
- Microsoft office (Word, Excel, Outlook)
- Data Entry, And documentation
- Team Player
Timeline
Senior Account Specialist
Bread Financial
04.2012 - Current
Data Entry/order Processor
Speed FC Pataskala
07.2011 - 03.2012
Sales Associate
Macy's
09.2008 - 07.2011
Diploma -
Sharon High School
Exercise Science
Columbus State Community College
Similar Profiles
Demetral FanielDemetral Faniel
Account Protection Team Lead at Bread FinancialAccount Protection Team Lead at Bread Financial
Martha BarreraMartha Barrera
WAH Customer Care Advocate at Bread FinancialWAH Customer Care Advocate at Bread Financial
Soumok SarkarSoumok Sarkar
IT Command Center Manager at Bread FinancialIT Command Center Manager at Bread Financial