Janine Sopko
Cresco,PA
Summary
Dedicated administrative professional skilled in customer service, data entry, and office management. Proven ability to enhance employee engagement and streamline operations, ensuring effective support in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Barrett Township
Mountainhome, PA
10.2022 - Current
- Assisted in preparing reports and presentations, enhancing clarity and organization of information.
- Organized company events and meetings, enhancing employee engagement through effective logistics planning.
- Maintained inventory of office supplies, optimizing procurement processes to reduce costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Entering and finalizing deposits
- Maintained accurate records of expenses and budgets, aiding in financial accountability.
- Implemented office policies, promoting compliance and a professional work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in scheduling and coordination daily and hourly rental space.
- Assisted in reservation procedures, rental agreements, collecting fees for reservations.
- Collected all insurance paperwork for all daily and hourly rented spaces under compliance with the township.
- Helped in processing any and all paperwork for Township.
School Bus Driver
Pocono Mountain School District
Swiftwater, PA
08.2015 - 06.2020
- Safely operated school buses, ensuring timely transport of students to and from educational facilities.
- Monitored student behavior during transit, promoting a safe and respectful environment on board.
- Conducted pre-trip inspections, identifying maintenance needs to enhance vehicle safety and reliability.
- Collaborated with school staff to develop efficient routes, improving overall transportation logistics.
Bank Teller
First Northern Bank & Trust
Tannersville, PA
04.2013 - 08.2015
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service and fostering loyalty.
- Balanced cash drawer daily, maintaining precise records and resolving discrepancies promptly.
- Educated customers on bank products, enhancing their understanding and satisfaction with services offered.
- Mentored junior tellers, sharing best practices to improve team performance and customer interactions.
- Trained new employees on operational protocols, ensuring adherence to policies and effective customer service standards.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Logged cashier's checks and other transactions to maintain accurate account records.
Administrative Assistant
Ray Price Stroud Ford Lincoln
Stroudsburg, PA
01.1999 - 04.2013
- Managed scheduling and calendar coordination for executive team, ensuring efficient time management.
- Streamlined office procedures by implementing digital filing systems, improving document retrieval speed.
- Facilitated communication between departments, fostering collaboration and timely project completion.
- Developed training materials for new hires, contributing to onboarding efficiency and knowledge transfer.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
High School Diploma -
Pocono Mountain East High School
SwiftwaterSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Invoice processing
- Mail handling
- Microsoft PowerPoint
- Event coordination
- Meeting planning
- Schedule management
- Mail management
- Business administration
- Attendance record management
- Coordination
- Purchase orders organization
- Employee timesheet processing
Timeline
Administrative Assistant
Barrett Township
10.2022 - Current
School Bus Driver
Pocono Mountain School District
08.2015 - 06.2020
Bank Teller
First Northern Bank & Trust
04.2013 - 08.2015
Administrative Assistant
Ray Price Stroud Ford Lincoln
01.1999 - 04.2013
High School Diploma -
Pocono Mountain East High School