Janique Jones
Customer Service
MYRTLE BEACH,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Humana
Myrtle Beach, SC
04.2020 - 01.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier Team Lead
Whole Food Market
District Of Columbia
01.2019 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Worked in cash office as well. Balanced safe and reset draws.
- Increased customer loyalty and retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Table Games Floor Supervisor
MGM National Harbor
Oxon Hill
02.2016 - 03.2019
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Education
No Degree - Secondary Education
Harris-Stowe State University
05.2001 -
Skills
Data Collection
Data Entry
Call Management
Paperwork Processing
Appointment Scheduling
Product Knowledge
cooking
I enjoy making a difficult dishes to challenge my skills.
Timeline
Customer Service Representative
Humana
04.2020 - 01.2024
Cashier Team Lead
Whole Food Market
01.2019 - 01.2020
Table Games Floor Supervisor
MGM National Harbor
02.2016 - 03.2019
No Degree - Secondary Education
Harris-Stowe State University
05.2001 -