Janis Brown
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Team player with great people skills and a friendly positive attitude.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Advent Health Pulmonolgy Office
07.2022 - Current
- Answered customer inquiries regarding billings, payments, account status.
- Reviewed patient records and verified insurance eligibility.
- Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
- Called insurance companies to confirm coverage of procedures and services requested by referring physician.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Managed and obtained insurance authorizations for patient referrals from physicians.
Teacher Assistant
Head Start Program
Daytona Beach, Florida
10.2021 - 03.2022
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Handed out classroom materials, like pencils, paper and crayons
- Worked with lead teacher to monitor class schedule and take attendance
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Child Care Teacher
Annette Tender Loving Daycare
Holly Hill, Florida
07.2018 - 01.2021
- Supervise assistant and volunteers, plan activities, report child progress, write accident reports, attend regular staff meeting and training courses on child care and safety, feed and potty training according to schedule
- Helped new preschool children get used to classes by giving one-on-one support.
Deli Clerk/Customer Service
Publix
Daytona Beach, Florida
10.2015 - 07.2016
- Greeted customers at the counter to fulfill requests and answer questions
- Received payment via cash, check, card or mobile payment and processed promptly
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Customer Service
Dillard's
Daytona Beach, Florida
10.2014 - 07.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Chick-fil-A
Daytona Beach, Florida
01.2012 - 02.2014
- Processed returns and exchanges, restocked, set sales and markdowns
- Greeted customers, took orders and payments
- Kept area clean and stocked.
Education
Certified Massage Therapist -
Therapist International Academy
02.2021
Diploma -
Mainland High School
06.2012
Skills
- Communication skills
- Organizational skills
- Time management
- Insurance Verification
- Customer Engagement
- HIPAA Compliance
- Child Development Knowledge
- CPR Training
Timeline
Billing Specialist
Advent Health Pulmonolgy Office
07.2022 - Current
Teacher Assistant
Head Start Program
10.2021 - 03.2022
Child Care Teacher
Annette Tender Loving Daycare
07.2018 - 01.2021
Deli Clerk/Customer Service
Publix
10.2015 - 07.2016
Customer Service
Dillard's
10.2014 - 07.2015
Cashier
Chick-fil-A
01.2012 - 02.2014
Certified Massage Therapist -
Therapist International Academy
Diploma -
Mainland High School